Reported problem has been fixed - but it's not — TomTom Community

Reported problem has been fixed - but it's not

monTTanamonTTana Posts: 2 [Apprentice Traveler]
Hi all
I reported a problem on the map - this is a weight limit. On my account, mapshare shows as fixed. There was a map update yesterday but the problem still exists. What can I do now?

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Answers

  • monTTanamonTTana Posts: 2 [Apprentice Traveler]
    VikramK wrote: »
    Hi @monTTana

    Welcome to the community!

    For an accepted change or correction, to reflect on the PND maps(quarterly updates) it could take approximately 6-9 months.

    Regards
    Vikram

    Yes I know. but the problem was fixed in October. There has already been a map update and the problem still exists
  • DougLapDougLap Posts: 4,762 [Elite Voyager]
    Hi @monTTana

    What @VikramK is saying is that once a Mapshare submission has been accepted as correct and so the maps need to be corrected it can take 6/9 months for that correction to appear on a new map.

    Doug
  • zbiwaszbiwas Posts: 5 [Apprentice Traveler]
    DougLap wrote: »
    Hi @monTTana

    What @VikramK is saying is that once a Mapshare submission has been accepted as correct and so the maps need to be corrected it can take 6/9 months for that correction to appear on a new map.

    Doug

    I think it's definitely too long! Other navigation applications manage it much faster.
  • John-JayJohn-Jay Posts: 681 [Revered Pioneer]
    zbiwas wrote: »
    I think it's definitely too long! Other navigation applications manage it much faster.
    Yes, I fully agree with you!


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