At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
I got it second hand (barely used) last year but battery life was always very poor.
I updated the software before the first time using it so i'm hoping the older version will help.
hi, @ lampard if you are still helping with software versions. Can i get back latest version 1.7.53 for my spark 3. i downgraded to try solve battery drain.
I have made the firmware v1.3.255 available for your watch. After you do a factory reset it should be offered for download. Test it during your fitness session and let's see if there are any improvements.
If you now perform a factory reset on your watch, the version 1.3.255 will be offered to you in Sports Connect. Give it a test run after this and see if this helps otherwise it might be the case of a depleted battery.
Your watch may have a depleted battery. I've now put you on the old version 1.3.255, please make a factory reset on your watch and the version will be offered to you in Sports Connect. Please note that you'll lose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.
Your watch may have a depleted battery. I've now put you on the old version 1.3.255, please make a factory reset on your watch and the version will be offered to you in Sports Connect. Please note that you'll lose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.
Regards, lampard
hi
my watch dont do a factory reset , stuck in the process and dont finish
The Watch gets recognized by the computer, it syncs activities, preferences, all that is expected. Then, when it has to charge the watch the software says "Your Watch is fully charged", the charging battery is moving on the watch but it does not charge it. Even letting it for 3 hours. It has no effect on the battery, it remains discharged.
The only solution I found to charge the watch is to do reset from the Windows TomTom App.
So now, in order to charge the phone, I have to reset it on my computer every time.
Can you please help me?
Thanks,
When I plug the watch to the PC allways appears an error asking to do a factory reset, I have done a lot of times and allways is the same trouble.
With the phone application connects, but I can't download data or upgrade quickgps.
The watch works but I can't use.
Is it possible to do a rollback to repair the firmware?
It's a TomTom Runner v1.8.52
Thanks.
@lpalm It can be the case of a depleted battery. As a last resort, I've put you on the old software 1.3.255 version. please make a factory reset on your watch again and the old version will be offered to you in Sports Connect. See if this improves the situation!
@JuanMi73 We can't revert back the firmware version for Runner & Multisport watches (1st Gen). Perhaps, a power-off reset can help in this case.
@Susciter Done. Connect your watch to the PC and the version 1.7.64 will be offered to you in Sports Connect.
If you now perform a factory reset on your watch, the version 1.3.255 will be offered to you in Sports Connect. Give it a test run after this and see if this helps otherwise it might be the case of a depleted battery.
Regards, lampard
Thanks Lampard
I since discovered my watch was still within warranty and it has been shipped back to Tom Tom for a battery replacement....will see how that goes! It will be nice to retain the functionality of 1.7.64
Regards
BigJoverton
@lpalm It can be the case of a depleted battery. As a last resort, I've put you on the old software 1.3.255 version. please make a factory reset on your watch again and the old version will be offered to you in Sports Connect. See if this improves the situation!
Regards, lampard
Hi Lampard,
I am 1.3.255 now.
Unfortunately, The watch is not even changing now.
At least resetting it every time allowed me to fully charge it for the next 7 days.
Can I get back the 1.7.64 version?
@lpalm It can be the case of a depleted battery. As a last resort, I've put you on the old software 1.3.255 version. please make a factory reset on your watch again and the old version will be offered to you in Sports Connect. See if this improves the situation!
Regards, lampard
Hi Lampard,
I am 1.3.255 now.
Unfortunately, The watch is not even changing now.
At least resetting it every time allowed me to fully charge it for the next 7 days.
Can I get back the 1.7.64 version?
@lampard
Thanks. I'm back to 1.7.64 but unfortunately, I cannot charge the watch with this version either.
I don't see how the battery can be damaged since when I manage to charge it fully (a week ago) it lasted the full week as always.
Comments
Hasn't lampard described the 'how to'?
No need for an external interaction, you do it just on your own.
Superuser
@Oskar-2 , to downgrade the firmware to version 1.3.255 (battery problems) before a TomTom agent must intervene on the watch in the background.
Factory Reset should only be done after the confirmation message from the TomTom agent. This is the purpose of this topic, see the title.
@SubbiE1880 and @GeMaS , wait for the answer from a TomTom moderator. @lampard or @VikramK should see your request soon, keep an eye on this topic.
Regards.
After a factory reset, v1.3.255 should be offered to you in TomTom Sports Connect application.
Regards
Vikram
The watch was first linked to your account back in 2015. Since when are you facing the battery drain issues on your watch?
Regards
Vikram
I got it second hand (barely used) last year but battery life was always very poor.
I updated the software before the first time using it so i'm hoping the older version will help.
I have made the firmware v1.3.255 available for your watch. After you do a factory reset it should be offered for download. Test it during your fitness session and let's see if there are any improvements.
@MyeniEP
A factory reset and the latest firmware should be offered in TomTom Sports Connect.
-Vikram
If you now perform a factory reset on your watch, the version 1.3.255 will be offered to you in Sports Connect. Give it a test run after this and see if this helps otherwise it might be the case of a depleted battery.
Regards, lampard
Your watch may have a depleted battery. I've now put you on the old version 1.3.255, please make a factory reset on your watch and the version will be offered to you in Sports Connect. Please note that you'll lose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.
Regards, lampard
hi
my watch dont do a factory reset , stuck in the process and dont finish
The only solution I found to charge the watch is to do reset from the Windows TomTom App.
So now, in order to charge the phone, I have to reset it on my computer every time.
Can you please help me?
Thanks,
Regards, lampard
With the phone application connects, but I can't download data or upgrade quickgps.
The watch works but I can't use.
Is it possible to do a rollback to repair the firmware?
It's a TomTom Runner v1.8.52
Thanks.
Mod edit: Please do not post any personal information on a public forum!
@JuanMi73 We can't revert back the firmware version for Runner & Multisport watches (1st Gen). Perhaps, a power-off reset can help in this case.
@Susciter Done. Connect your watch to the PC and the version 1.7.64 will be offered to you in Sports Connect.
Regards, lampard
Thanks Lampard
I since discovered my watch was still within warranty and it has been shipped back to Tom Tom for a battery replacement....will see how that goes! It will be nice to retain the functionality of 1.7.64
Regards
BigJoverton
Hi Lampard,
I am 1.3.255 now.
Unfortunately, The watch is not even changing now.
At least resetting it every time allowed me to fully charge it for the next 7 days.
Can I get back the 1.7.64 version?
Thanks,
@lampard
Regards, lampard
Thanks. I'm back to 1.7.64 but unfortunately, I cannot charge the watch with this version either.
I don't see how the battery can be damaged since when I manage to charge it fully (a week ago) it lasted the full week as always.
Any ideas?