How do I return a product to Tom Tom and get the correct one sent out to me?

josiehastings Registered Users Posts: 2
Novice Seeker
edited January 24 in TomTom Sports
I ordered a TomTom watch cable. it is the wrong one for my sports watch. I tried to speak to someone on live chat 5 times during the working hours they state they are available and get the same response - no live agent is available. I found the telephone number for customer support. When I rang it they said they can't help me and I must go to live chat. I tried to cancel my order and get a refund and the site says I have no orders. Can anyone advise how I can sort out what should be a simple issue. I've never encountered such terrible customer service ever!


  • lampard
    lampard Administrators Posts: 6,062
    Hi @josiehastings

    Sorry to hear about that! I've sent a heads up to the customer support about this and someone will get in touch with you shortly.

    Regards, lampard