Answers

• DougLap Posts: 7,302
  Superuser

  January 2020 edited January 2020

  Hi @matys
  
  If your GO50 is saying No Maps Found then here is a video to assist.
  
  https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1
  
  Also do a Soft Reset on your device after the above . IE With the unit on and working Hold the ON/OFF button down for 20 seconds plus until you hear the drumroll sound.
  
  If the PC is s saying the GO50 is disconnecting then have a look at the USB power settings on your PC as they may be set to Turn Off to help with battery life. If you need any more advice on how to do this put USB Power Settings in Search above .
  
  Doug

  0
• matys Posts: 3 [New Seeker]

  January 2020

  Hi Doug,
  
  thanks for your suggestion but it's no good for my problem. My tomtom never succeeds in downloading the files from the mydrive connect because it loses connection. In the meanwhile i tried changing the powerUSB settings and reïnstalling mydriveconnect / resetting the GPS but no luck. After 10 seconds of succesful connection it always disconnects. I have no additional antivirus/blocking software on my system.
  
  

  0
• Lochfrass Posts: 14,166
  Superusers

  January 2020 edited January 2020

  Wich PC System do you have?
  Laptop or Tower PC? Windows or ios)
  Surfacebook?

  1
• matys Posts: 3 [New Seeker]

  January 2020

  Lenovo thinkpad X1 with windows. The issue has to be there somehow because i just installed mudrive connect on an old acer laptop and although it took 11 hours it managed to get the map update loaded. my problem's solved

  0
• YamFazMan Posts: 18,736
  Superusers

  January 2020 edited January 2020

  Hi
  @matys
  
  Re "Download/installation interrupted".....
  Are your USB ports set for power saving "USB Selective Suspend"
  
  Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html
  
  Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
  Click on link and scroll down to "Turn Off USB Selective Suspend"
  
  Also turn off any Screen savers any other Power savers or USB port monitoring software installed
  ________________________________
  
  Random Disconnects on Surface Pro 3 & 4
  Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
  
  On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu... You will need to edit the Registry before the USB Selective Suspend menu will display (See Note... (4) below)
  
  Laptop users also see Note (1) (2) & (3)
  Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu
  
  Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu
  
  Note... (3) Thanks User 333... Just had a similar problem with new Dell XPS 13 7390 (running Windows 10) which only comes with USB-C port. Found that I was able to update my TomTom Via 225 (using a supplied USB-C to USB-3 cable/hub) only after changing this setting in Windows 10:
  Settings - Device - USB - Un-tick this box: Stop devices when my screen is off to help save battery. If you're having problems with connected devices, clear the check-box.
  
  Note... (4) Editing the Registry... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855
  
  ATB YFM
  

  2