Problems connecting MyDrive with browser and internet disconnection. — TomTom Community

Problems connecting MyDrive with browser and internet disconnection.

PidduPiddu Posts: 3 [Apprentice Seeker]
edited January 27 in MyDrive Connect
Hello,
I can't update my Go 5000 navigator because MyDrive version 4.2.6.3888 often disconnects or says that there is no internet connection even if it is not true.
I tried to uninstall and install the program several times but nothing to do. This problem occurs on two laptops that I have after the latest Windows 10 updates.
Are there any solutions?

Comments

  • YamFazManYamFazMan Posts: 17,091
    Superusers
    Hi
    @Piddu

    Re "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"

    Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

    Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
    Click on link and scroll down to "Turn Off USB Selective Suspend"

    Also turn off any Screen savers any other Power savers or USB port monitoring software installed
    ________________________________

    Random Disconnects on Surface Pro 3 & 4
    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

    On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu... You will need to edit the Registry before the USB Selective Suspend menu will display (See Note... (4) below)

    Laptop users also see Note (1) (2) & (3)
    Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu

    Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu

    Note... (3) Thanks User 333... Just had a similar problem with new Dell XPS 13 7390 (running Windows 10) which only comes with USB-C port. Found that I was able to update my TomTom Via 225 (using a supplied USB-C to USB-3 cable/hub) only after changing this setting in Windows 10:
    Settings - Device - USB - Un-tick this box: Stop devices when my screen is off to help save battery. If you're having problems with connected devices, clear the check-box.

    Note... (4) Editing the Registry... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

    ATB YFM
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