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Thanks Doug. I did and have and, funny enough, after turning everything on and off multiple times, it has begun to download the updates! Technology never fails to surprise me. Thanks again.
TomTom Go Live 1005, your server is doing the same with this... "preparing to download" and preparing so long it completely times out. Been trying for 3 days now. Tried switching off and on of everything. Checked it's logged in and your server sees the device, but won't commence download. What's going on at your end? Never, ever had this issue before.
TomTon Start 20. Same issues as above. Navigator connects to PC and MyDrive, and it starts "preparing". Never any download and have tried for days. Restarting MyDrive or soft booting the navigator dont help. Download size 60kB which is a joke. The problem must be with TomTom server...
TomTon Start 20. Same issues as above. Navigator connects to PC and MyDrive, and it starts "preparing". Never any download and have tried for days. Restarting MyDrive or soft booting the navigator dont help. Download size 60kB which is a joke. The problem must be with TomTom server...
I have been trying to download updates since before Christmas; re-starting device and computer multiple times does nothing. TomTom units great at keeping you on the road - customer service? USELESS
I have now managed to download the updates after I received a reply to the last of my three separate emails less than 15 minutes after posting my comment here; coincidence or what? However, It took me about 35 minutes to follow the instructions about modifications to my computer and nearly three hours to download the updates.
Glad you are sorted. Unlikely o be coincidence as this is a Customer Form where the vast majority of contributors are Customers. Only a handful of TT employees look in from time to time
jimcor
Posts: 4 [Apprentice Traveler]
Comments
Superuser
What Tomtom unit have you got.
Doug
Superuser
What are the fist two characters of the serial number?
Doug
Superuser
Your device is a TomTom Start 25 with 8GB memory and it updates through MyDrive Connect.
Your device is fully supported through phone and email.
Have you downloaded the MyDrive Connect software, not Tomtom Home. and logged into your account.
Doug
Superuser
Glad you seem to be getting sorted. Can I suggest that in future you do all the updates one item at a time and when finished you do a Soft Reset.
Doug
Welcome to the Community! I see that your latest map update for UK & ROI map (version 10.40) is successfully updated on your device.
If this happens next time, my first advice is to just do a soft reset and connect it back again to MyDrive.
Regards, lampard
I have been trying to download updates since before Christmas; re-starting device and computer multiple times does nothing. TomTom units great at keeping you on the road - customer service? USELESS
Superuser
What are th first 2 characters of the Serial number of your device.
Doug
Superuser
Glad you are sorted. Unlikely o be coincidence as this is a Customer Form where the vast majority of contributors are Customers. Only a handful of TT employees look in from time to time
Dou