i can't purchase map please see the pic

gentrizvanolli
gentrizvanolli Registered Users Posts: 4
New Seeker
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Answers

  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi @gentrizvanolli

    Welcome to the community!

    Could you try placing an order on our webshop online?

    Here is a link- https://www.tomtom.com/en_ie/drive/maps-services/shop/travel-map/

    Regards
    Vikram
  • gentrizvanolli
    gentrizvanolli Registered Users Posts: 4
    New Seeker
    Hi vikram,

    First i don't see my country when i try to buy Serbia or Albania i tried with ireland but i get same message.

    If you need other details i can provide you woth print screens.

    Thanks
    Genti
  • gentrizvanolli
    gentrizvanolli Registered Users Posts: 4
    New Seeker
    Please find the error

    jkt25gh4imz9.png
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    edited January 2020
    Thanks Genti,

    Sorry, we don't have a webshop for Serbia or Albania. But your account is registered in the European country channel.

    So you should able to order the map on our Ireland mapshop. Just trick the website by entering an address that looks to be from Ireland.

    The maps you order will be a downloadable service.

    Regards
    Vikram :)
  • gentrizvanolli
    gentrizvanolli Registered Users Posts: 4
    New Seeker
    Hi Vikram,

    I did that to, same issue.

    Is it possible thet renault sd card somehow they lock that you can't purchase and they lead to this error.
  • VikramK
    VikramK Administrators Posts: 14,064
    Moderator
    Hi Genti,

    The map updates for the Carminat are a part of our service and we have several users ordering it on our webshop.

    Could you try clearing browser cookies or maybe use a different browser?

    If nothing changes then please report this to the customer service.

    Thanks
    Vikram