Using TomTom Go via Carplay tells me I need to renew my subscription but I have already paid.
Geoff200
Posts: 10 [Apprentice Seeker]
Using TomTom Go via Carplay tells me I need to renew my subscription but I have already paid.
I paid an annual subscription on the 15th January.
TomTom just appears blank on my carplay screen and iphone.
I paid an annual subscription on the 15th January.
TomTom just appears blank on my carplay screen and iphone.
0
Answers
Superuser
I frequently get the same wording and Tomtom are aware it appears. Not sure it is part of their software. When it appears on mine it only lasts for a second and then immediately displays the App.
If you load the App on the phone and can see it on the phone what happens if you then connect it to the Car, ie does it disappear from the phone.
By the way what car is it. BMW were saying they were going to charge their car owners a subscription to use CarPlay. I have seen suggestions that they have decided to stop that charge so presumably they will have to reprogramme their CarPlay.. My car is a VW.
Which phone do you have and you have to log into your TT account in Settings in the Tomtom Go Navigator app.
Doug
Superuser
Also in Settings check what it says under subscriptions
Regarding Maps you have to click on Maps in the menu option and select the maps you want to download. The UK and ROI is split into 4 sections. Also if you are going to download any of Europe then download ALL 3 of the European Ferry Connections .
Doug
IOS 12.4.4
I am in the process of reinstalling the TomTom Go app on my phone.
“Preparing you app to get maps” appears on the screen with the animated car going in circles. This never completes. I am just stuck at this stage.
Superuser
How much free storage space have you got on your phone.
When you deleted it did you turn the phone Off afterwards before trying to install it again.
Doug
I tried a delete followed by turning off the phone as you just suggested and it made no difference.
Community Manager
I just followed the steps exactly as you described. I have the same problem, it never gets to the stage where I can select which maps to install, it says it is preparing the app to get maps but it never completes.
I have 6.7GB of 16GB free.
Community Manager
I deleted all the apps on my phone to free up as much space as physically possible.
After some wait the maps finally installed.
I then reinstalled my other apps.
Quite a hassle but it worked.
I now hove Tom Tom running on my phone.
Now back to my original issue, how can I get rid of the message that appears in carplay telling me that I need to renew my Tom Tom subscription. This appears every time the Tom Tom loads.
Tom Tom is the only carplay app that causes this message to be displayed.
Community Manager
Tip: While connected to CarPlay, taking a screenshot on iPhone takes a screenshot on CarPlay at the same time.
I want to be warned of speed cameras whilst using TomTom even if I am not using it for route guidance.
In the recent past I was able to enter a route but silence the voice for directions and only hear the audible warnings for cameras.
I have not been able to do this lately. I wonder if the menu options have changed in a recent update. If it is possible please can you tell me what options to set.
Superuser
Have the App open on your phone and you will be advised of cameras even when routes not working. Also check the Run App in Background option in the Settings menu. Again you ahem to have the App open on the phone.
Doug
Are Tomtom going to fix it ?
Yesterday I installed my VW RCD330 with CarPlay in my Volkswagen Golf Plus 2009 (MY2010). The unit and Carplay do work nice with some shortages, like the disappearance of the routebar, but this is something for another topic.
However, I also do get the message 'Renew your subscription...' for about 1 (or perhaps 2) seconds. The message disappears automatically after which I can use my Tomtom Go App.
I run the latest iOS version on my iPhone 11 Pro Max.
Is this something already being investigated by Tomtom?
Superuser
They have been aware for some time.
Doug