Unable to use map
Jimbo152
Registered Users Posts: 2 
New Seeker
New Seeker
After updating my device I am unable to select the map USA V9.40 which is installed on memory card although it does show it as being installed on my drive connect. When I try to select this map I get the message Problem with map, you cannot use this map on this device: United_States-100216. This map was working o.k prior to updating my device on my drive connect. Any help would be appreciated.
0
Best Answers
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Hi @Jimbo152
Welcome to the community!
Just connect the device to MyDrive Connect the old map should get removed. Disconnect the device and do a soft reset.
Connect again and check for updates. A copy of the map should be offered for download.
Regards
Vikram5
ModeratorAnswers
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Hi @Jimbo152
Welcome to the community!
Just connect the device to MyDrive Connect the old map should get removed. Disconnect the device and do a soft reset.
Connect again and check for updates. A copy of the map should be offered for download.
Regards
Vikram5 -
Thanks Doug and Vikram, did as instructed and now have working map back on Tom Tom. Really appreciate your help.
Regards Jim0
