Unknown SatNav support website (Scam?)
My friend was looking how to update his old TomTom satnav and found a website Satnavnavigationmart.com that offers support.
I don't know how he managed to get there, but he was talking to a support guy on the phone already and this guy was remotely connected to my friends computer. So when he went to get me, I picked up a phone and I can see this support fella has opened windows registry/event register and started talking about some problem with hardware and as soon as he mentioned virus, that immediately rang a bell and I said I have never heard that TomTom official support would actually remotely connect to their customer's computer to troubleshoot.
So I have terminated remote session and made sure there we no malware injected/shared or any files edited or copied.
Thing is, I have studied computer science and I know that this is exactly how scammers behave, their ask you to download TeamViewer or any other remote control software, then they say there is a virus or problem and ask to pay. These are low level ones, that scam people of their money without injecting the system with keyloggers etc.
First of all, remote support from this type of company, does not seem right to me. Can you confirm if your company has such policy and/or support team that actually provides remote support for people?
Second, the guy on the phone did not have right windows opened. When you update your software or install new things, you don't need to open windows registry and device manager to see system files.
Third, when I said that I did not know that TomTom provides remote support for customers and he said ''well we provide different support and use different remote tools for that'' something along those lines. I did not bother to listen to him more, so when I started to ask questions on the spot, he just said ''so you will be installing updates yourself sir'' and basically said ''ok goodbye''?
Website's domain is quite new and there are no social presence on their twitter or facebook profiles. Very low traffic and no domain authority. I will look into this deeper when I'll have time, but for now just wanted to post this to see if I can get any reply from the official website.