How do i get GPRS to work — TomTom Community

How do i get GPRS to work

I have this problem on mine and the wife's GO6200 . We are both unable to get traffic to work on our devices although both devices say ' Traffic Activated'. Going through the menu on both devices it says ' GPRS Status Disconnected '. I have looked and tried via the TomTom website to sort this problem but failing miserably . Please can somebody help me ?????

Answers

  • YamFazManYamFazMan Posts: 18,693
    Superusers
    edited January 2020
    Hi
    @MickMick62

    Scroll up from GPRS Status Disconnected
    See what the device is actually connected to
    I.e... Wi-Fi, USB etc....

    ATB YFM
  • MickMick62MickMick62 Posts: 7 [Apprentice Traveler]
    Hi buddy, thanks for getting back to me so quickly. My data connection is WI-FI
  • DougLapDougLap Posts: 7,227
    Superuser
    Hi @MickMick62

    If you are still having any problems

    Tap Menu
    Tap Settings
    Tap System
    Tap Your Information and Privacy

    Enable Use my location etc if turned off

    Doug
  • MickMick62MickMick62 Posts: 7 [Apprentice Traveler]
    Hi Doug
    Already done that matey.
  • DougLapDougLap Posts: 7,227
    Superuser
    Hi @MickMick62

    To check and enable the GPRS to work you need to be out of range of your Wifi.

    To check if it is working Charge the unit up for 2 hours or have it attached to a power source.

    Take the unit outside well away from buildings and trees etc with a clear view of the sky all around. Turn the unit on then when working hold the ON/Off button down for about 20 seconds plus until you hear the drumroll sound then let the button go. When the unit has restarted now create a route and the ready for you to drive off place the unit down and leave foe 30 minutes or so and see if it now connects with the sats.

    Doug
  • MickMick62MickMick62 Posts: 7 [Apprentice Traveler]
    Thanks Doug...i will give that ago in the morning. It also saying 'Traffic....Service Unavailable.. What else is going to go wrong with this bloody sat-nav...lol
  • YamFazManYamFazMan Posts: 18,693
    Superusers
    edited January 2020
    Hi
    @MickMick62
    MickMick62 wrote: »
    Hi buddy, thanks for getting back to me so quickly. My data connection is WI-FI
    I guess your at Home and your device is connected to your Home Wi-Fi
    The Wi-Fi when connected it will take priority over GPRS SIM

    Try moving out of the Range of your Wi-Fi
    Or
    Logout of your Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Finish) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect
    _________________________

    Also Note... If you are connected over USB to power your device AND MyDrive Connect is running on your PC... Then the USB connection will also take priority over GPRS SIM
    __________________________

    Maybe in the Morning @VikramK or @lampard the Forum Moderators able to check your Account and GPRS Status or you may need to contact
    Tomtom Support....
    United Kingdom... Phone 02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
    Your SIM cards may have not been activated during the registration process

    ATB YFM
  • MickMick62MickMick62 Posts: 7 [Apprentice Traveler]
    Thanks for your replies guys. I managed to get GPRS back on Friday night , but since then i get a message saying " we are having trouble connecting to TomTom services "
  • DougLapDougLap Posts: 7,227
    Superuser
    Hi @MickMick62

    Now we need @VikramK or @lampard to check your account to see if there is something they can do at their end to finally resolve this matter.

    Look back here tomorrow.
  • MickMick62MickMick62 Posts: 7 [Apprentice Traveler]
    Will do Doug thanks...But everything should be fine account wise. I have lifetime , maps traffic and updates.
  • DougLapDougLap Posts: 7,227
    Superuser
    Hi

    I am referring to the connection problem.

    Doug
  • MickMick62MickMick62 Posts: 7 [Apprentice Traveler]
    AAahhhh , sorry buddy.
  • VikramKVikramK Posts: 11,140 Moderator
    Hi @MickMick62

    I have asked the team to make some changes in the backend. I would suggest that you do a factory reset on the device and log in to the device with your TomTom account to activate TomTom Services.

    Once done test the device on a planned route and see how it goes.

    Regards
    Vikram
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