Error message whilst installing MyDrive Connect — TomTom Community

Error message whilst installing MyDrive Connect

jamesb510jamesb510 Posts: 2 [Apprentice Seeker]
edited November 2019 in MyDrive Connect
When installing MY DRIVE I encounter an error message.. 'Microsoft Visual C++ 2017 redistributable setup returned an error. The only option presented is to click OK button. What's going on? I click OK and installation appears to complete successfully.

Answers

  • YamFazManYamFazMan Posts: 16,124 Superusers
    Hi
    @jamesb510

    What is your PC Operating System ???

    ATB YFM
  • jamesb510jamesb510 Posts: 2 [Apprentice Seeker]
    Windows 10.

    It feels like there is a problem with the download software.
  • YamFazManYamFazMan Posts: 16,124 Superusers
    edited November 2019
    Hi
    @jamesb510

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    (Important... Do not have your device connected to your PC when you reinstall MyDrive Connect)

    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???

    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect
    ___________________________

    Important also see....
    NAV4 Memory Size v Map Size Catch22....
    See... https://discussions.tomtom.com/en/discussion/comment/1670583/#Comment_1670583
    ATB YFM
  • wrigharwrighar Posts: 3 [Apprentice Traveler]
    I too have this issue with version 4.2.6.388. and no downloads are working....
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