Error message whilst installing MyDrive Connect
jamesb510
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
When installing MY DRIVE I encounter an error message.. 'Microsoft Visual C++ 2017 redistributable setup returned an error. The only option presented is to click OK button. What's going on? I click OK and installation appears to complete successfully.
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Windows 10.
It feels like there is a problem with the download software.0 -
Hi
@jamesb510
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
(Important... Do not have your device connected to your PC when you reinstall MyDrive Connect)
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
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Important also see....
NAV4 Memory Size v Map Size Catch22....
See... https://discussions.tomtom.com/en/discussion/comment/1670583/#Comment_1670583
ATB YFM0 -
I too have this issue with version 4.2.6.388. and no downloads are working....0
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