Joining 2 accounts

Davyray
Davyray Registered Users Posts: 2
New Seeker
I have a GO5000 registered with one e-mail account and a GO Mobile Android App registered with a different account.
I wish to combine the 2 accounts to enable me to share My Places and Routes between the two devices.
Please would you advise me on how to do this.

Best Answer

  • Lochfrass
    Lochfrass Posts: 18,018
     Superuser
    edited January 2020 Answer ✓
    Hi
    You must set the Go 5000 to factory settings.
    Menü/settings/System/reset device
    Then you can connect it to the account from your smartphone.

    But as far as I know, the new app (TomTom Navigation) does not synchronize routes to MyDrive. But the old app does it.

Answers

  • Lochfrass
    Lochfrass Posts: 18,018
     Superuser
    edited January 2020 Answer ✓
    Hi
    You must set the Go 5000 to factory settings.
    Menü/settings/System/reset device
    Then you can connect it to the account from your smartphone.

    But as far as I know, the new app (TomTom Navigation) does not synchronize routes to MyDrive. But the old app does it.
  • Davyray
    Davyray Registered Users Posts: 2
    New Seeker
    Thanks Lochfrass, you solved the problem and both Navs are now on the same e-mail and can sync My Places.
    Cheers
    Davyray