At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
Lampard and others who may be able to help you are not available until after the Holiday. Keep an eye out here but it may be a few days before you get a response.
Hi @VikramK
I bought used just last week, and It seems that the battery does not last long.
I want to try downgrading the firmware to see if it improves battery life, now it has the latest version 1.7.64
Hi Lampard! I have a problem with the watch whitch I bought resently(used Multisport Serial Number: HCxxxxIxxxxx) - when you click the button - in any direction, the watch restarts. Is it possible to roll back the software on my watch, maybe this will solve the problem?
Respectfully, Lechalll
Mod edit: Please do not post any personal information on a public forum!
Hi Lampard! I have a problem with the watch whitch I bought resently(used Multisport Serial Number: HCxxxxIxxxxx) - when you click the button - in any direction, the watch restarts. Is it possible to roll back the software on my watch, maybe this will solve the problem?
Respectfully, Lechalll
The rollback is only for the Spark/Runner lineup and only solves battery drain issues. Yours is a defective button and considering it is used, out of warranty and was discontinued almost 5 years ago, you are out of luck I am afraid.
Hello, can I get my Runner 2 runner + cardio 2 rolled back to 1.3.255 please due to battery issue? Thanks in advance.
Please make a factory reset on your watch and the version 1.3.255 will be offered to you in Sports Connect. Give it a test run and see this improves the situation for you!
This is probably the battery issues but make a factory reset on your watch and the version 1.3.255 will be offered to you in Sports Connect. Give it a test run and see this improves the situation for you!
This is probably the battery issues but make a factory reset on your watch and the version 1.3.255 will be offered to you in Sports Connect. Give it a test run and see this improves the situation for you!
I've tried factory resetting but as soon as that's done it goes into update mode. How do i roll it back to an earlier version of the software and stop it updating ? Oh....and since the reset it's become impossible to pair with my headphones.
I've tried factory resetting (repeatedly) but that makes no difference to the fact that the battery (although is says it's full charged) runs out after less than twenty minutes. It's also made it impossible to pair my wireless headset. How do i go about getting the software rolled back to a previous version ?
hello Lampard,
I've changed the battery of my tomtom spark 3 cardio music (rollback did not work) but now everything works except the heart rate monitor.
Is it possible that rollback to version 1,3,255 has disabled the cardio sensor?
Thanks in advance
do you think that bringing the software back to the latest version can solve the problem?
thank you again...
I doubt it very much, my guess would be you broke it when you opened up the case to swap out the battery. You can open it again and see if the connections are all set but you have no more warranty coverage after opening the case so you are on your own. Changing the firmware will make no difference.
The thread tells me to do a factory reset and I'll be offered the earlier software but I've done this repeatedly and it still tells me I'm on version 1.7.64.
You have to wait until they confirm they have rolled you back in a reply to your post. It takes a few days and they are closed on weekends. I would try to perform a reset on your watch using the recovery mode, follow these steps:
1. Place your watch in the dock before you connect the dock to the computer.
2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
4. Release the button and wait for Sports Connect to show Update.
5. Click Update in Sports Connect.
@Stracp70 I've put on the version 1.3.255 and it will be offered to you in Sports Connect when you make a factory reset again. Please note that you'll lose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. See if this improves the situation!
The software reset happened but it hasn't made any difference. The charge is still lasting next to no time and the headphones refuse to pair. Any other suggestions would be much appreciated.
Hi @lampard I am also unable to pair my Runner 3 cardio with my phone (Android 6.0). My Runner is on version 1.7.64. Please would you be able to downgrade me to a firmware that will allow me to pair. Thanks.
@Ruribeiro@jarox05 If you now perform a factory reset on your watch, the version 1.3.255 will be offered to you in Sports Connect. Give it a test run after this and see if this helps otherwise it might be the case of depleted battery.
Comments
Superuser
Lampard and others who may be able to help you are not available until after the Holiday. Keep an eye out here but it may be a few days before you get a response.
Doug
The watch seems to be linked to your account back in May 2017. So the problem could well be related to the battery not able to hold enough charge.
Since when did you start noticing the problem?
Regards
Vikram
I bought used just last week, and It seems that the battery does not last long.
I want to try downgrading the firmware to see if it improves battery life, now it has the latest version 1.7.64
Thanks for your help.
Just do a factory reset and connect the device to TomTom Sports Connect application, check for updates. v1.3.255 should be offered for download.
Regards
Vikram
I followed your steps and I was able to downgrade to version v1.3.255 without problems.
Thank you very much for your help.
Respectfully, Lechalll
Mod edit: Please do not post any personal information on a public forum!
Superusers
The rollback is only for the Spark/Runner lineup and only solves battery drain issues. Yours is a defective button and considering it is used, out of warranty and was discontinued almost 5 years ago, you are out of luck I am afraid.
Please make a factory reset on your watch and the version 1.3.255 will be offered to you in Sports Connect. Give it a test run and see this improves the situation for you!
Regards, lampard
This is probably the battery issues but make a factory reset on your watch and the version 1.3.255 will be offered to you in Sports Connect. Give it a test run and see this improves the situation for you!
Regards, lampard
Thanks for your help.
I've changed the battery of my tomtom spark 3 cardio music (rollback did not work) but now everything works except the heart rate monitor.
Is it possible that rollback to version 1,3,255 has disabled the cardio sensor?
Thanks in advance
do you think that bringing the software back to the latest version can solve the problem?
thank you again...
Superusers
I doubt it very much, my guess would be you broke it when you opened up the case to swap out the battery. You can open it again and see if the connections are all set but you have no more warranty coverage after opening the case so you are on your own. Changing the firmware will make no difference.
Superusers
You have to wait until they confirm they have rolled you back in a reply to your post. It takes a few days and they are closed on weekends. I would try to perform a reset on your watch using the recovery mode, follow these steps:
1. Place your watch in the dock before you connect the dock to the computer.
2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
4. Release the button and wait for Sports Connect to show Update.
5. Click Update in Sports Connect.
lampard
Hi @lampard I am also unable to pair my Runner 3 cardio with my phone (Android 6.0). My Runner is on version 1.7.64. Please would you be able to downgrade me to a firmware that will allow me to pair. Thanks.
Regards, lampard
It's a TomTom Spark 3 Cardio + Music with software 1.7.64.
I totally not understand why they do not test those things in the first place...