Why does your website not allow me to request a strap replacement — TomTom Community

Spark, Spark 3, Runner 2 and Runner 3

Why does your website not allow me to request a strap replacement

Gmt424Gmt424 Posts: 3 [New Seeker]
in Spark, Spark 3, Runner 2 and Runner 3
When I attempt to request a strap replacement it asks me to add an address even though I have an address linked to my profile.

Also when I sent an email to the response I received last year for a strap replacement it said that i used the wrong email address and gave me a URL in which i suppose i could lodge my query but this URL directed me to a page that is not found on the TomTom Website.

Your assistance will be greatly appreciated TomTom
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  • Gmt424Gmt424 Posts: 3 [New Seeker]
    This was the email I received

    Dear Mr ,

    Thank you for contacting TomTom Customer Care. Unfortunately we are unable to respond to any messages sent to this email address.

    If you wish to contact TomTom Customer Care, go to https://uk.support.tomtom.com/app/contact./track/BvPlawq3Dv8a~fJIGja_~yoj8NYqLi75Mv_k~zj~PP9t Alternatively, have a look at our FAQs on - https://uk.support.tomtom.com/app/results/track/BvPlawq3Dv8a~fJIGja_~yoj8NYqLi75Mv_k~zj~PP9t - or our user forum TomTom Discussions - https://en.discussions.tomtom.com/ - to find your solution.

    With Kind Regards
  • tfarabaughtfarabaugh Posts: 16,626
    Superusers
    I believe they are no longer offering strap replacements, as all straps are gone and any previously replaced are out of warranty (they are only warrantied for 6 months). TomTom Sports went out of business over 2 years ago and ceased all production so the supply was limited. You are out of luck and will need to look online at third party sites or spend your money more wisely on a new device from another company. Support has also been greatly curtailed for the watch lineup which is why you are not getting any reponse.
  • Gmt424Gmt424 Posts: 3 [New Seeker]
    Accepted Answer
    Thanks for letting me know @tfarabaugh
  • Strange250fStrange250f Posts: 1 [New Seeker]
    I have two generations of TOM TOM watches that need straps. Anyone have any luck finding elsewhere?
  • tfarabaughtfarabaugh Posts: 16,626
    Superusers
    Strange250f wrote: »
    I have two generations of TOM TOM watches that need straps. Anyone have any luck finding elsewhere?

    eBay or other third party sites are your only option. The watches are obsolete so it may be time to move on to a new device.
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