Sync routes from MyDrive account online to phone with TomTom Mobile? — TomTom Community

Sync routes from MyDrive account online to phone with TomTom Mobile?

HaandrikHaandrik Posts: 1 [Apprentice Seeker]
Hello.

I made a route on my TomTom MyDrive account online, but when saved it's now showing in the GO app on my phone.
My places get's synchronized but not the routes. It's the same the other way, I made some routes on the phone, but they are not synchronized to MyDrive online and therefor not on my other device (tablet).

If I choose to synchronize the route online as a track, then it shows on my GO mobile as a track under the routes and also on the tablet.

How can I synchronize routes (not tracks), so when made on one device or online are showed on all devices/online?

Under TomTom services on the GO mobile app, under MyDrive Sync it says "Synchronize your destinations, places and routes and see them on all your devices".

Answers

  • DougLapDougLap Posts: 3,935 Superuser
    edited May 2019
    Hi @Haandrik

    Firstly I assume you are using an Android phone as the IOS Mobile App does not sync Routes at all.

    Re Android I have just to try them loaded the MyDrive App and the Mobile Go App to my Samsung Tablet as I don't have an Android phone.

    I have created a Route in MyDrive App and Saved to My Routes. It has appeared in My Routes on the Mobile Go App and on my Go Camper.

    The Mobile Go app is gradually syncing routes and has just Synced a Route I have just created and Saved to Routes in the IOS MyDrive app on my phone.

    The My Drive Web and App only Saves Routes as Tracks and the route is fixed.. If you Send the Destination then it is a Route in effect as it will recalculate the route when received to ensure it matches the Route settings in my Go Camper etc and for Traffic conditions.

    If however you create a route in the Mobile Go app and save the route it is not then a track. If you look in My Routes it has a solid Shaft to the arrow whilst the Tracks have a Dotted Shank to the Arrow. The Solid Shank routes cannot be Synced or Exported and will be lost if you do a Factory Reset..

    Doug

  • stevertennisonstevertennison Posts: 2 [Apprentice Traveler]
    I have been using the app on my Samsung S8 for some time and it has been syncing to my desktop with no problem. Just recently however my phone did a software update with the TomTom app and now whilst it has synced my places I cannot get it to snyc my routes. What is going on? I was going to post this to to TomTom but I can find no way of sending them a message.
  • lampardlampard Posts: 4,472 TomTom Moderator
    Hi @stevertennison

    Welcome to the Community! I think you're using the new Go Navigation app for Android according to your latest comment. MyDrive doesn't sync the routes anymore to the new app due to the incompatibility with the new versions of our maps.

    MyDrive sync feature (Syncing routes & Send destination to phone from MyDrive) is already being implemented and should be added soon early this year. Although for syncing OV2 files with MyDrive, we're trying to see if it's possible to regain this functionality.

    Regards, lampard
  • schneidernetschneidernet Posts: 174 [Exalted Navigator]
    .ov2's can be manually side-loaded to the POIS directory.
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