How to remove previous owner account

Peter1964 Registered Users Posts: 3
Apprentice Seeker
Hello, i have just bought a used Mazda 3 and it has a tom tom device installed. I have managed to update the maps but cannot use live as it is trying to connect to the previous owner's account. How do i remove previous owner and set mine instead?


  • DougLap
    DougLap Posts: 10,116
    Hi @Peter1964

    If someone does not come on here later hopefully one of the Mods like @VikramK or @lampard will have some suggestions tomorrow.

  • VikramK
    VikramK Administrators Posts: 14,540

    Hi Peter,

    Do a factory reset and log in with your TomTom credentials on the device.

    Main menu- Settings- Factory reset.

  • Peter1964
    Peter1964 Registered Users Posts: 3
    Apprentice Seeker
    Hello all, update, I now know the device connects to live services, however, I cannot seem to connect to my account. First I had trouble because there was no way to enter uppercase letters in the password. So I changed the password to all lower case, and now it simply will not connect to the account saying either username (email I presume) or password is not correct. I have checked multiple times and they are correct.

    Any suggestions, or failing that does anyone know how to contact TomTom directly; they do not appear to answer questions left on their site under support questions.