Not enough memory space for maps update.

HHGTTG
HHGTTG Registered Users Posts: 49
Renowned Wayfarer
I have a GO 5000 with an SD card containing over 14GB free space and yet when I try and update the maps - about 6.5GB size, the My connect says I don't have enough space and should remove some existing items.
What then is the point of the SD card if it cannot be used for map updates?

Best Answers

Answers

  • DougLap
    DougLap Posts: 10,031
    Superuser
    Hi @HHGTTG

    Just checking.

    Is the My Connect software seeing the card and displaying the free space figure you are showing.
    Have you formatted the card in the GO5000 for maps.
    Have you got a map on the internal memory
    If you have more than one map are you asking it to update them all in one go rather than one at a time.

    Doug.
  • HHGTTG
    HHGTTG Registered Users Posts: 49
    Renowned Wayfarer
    Hi. Yes My Connect is seeing my SD card and 14GB available space. SD card has been formatted on my Tom Tom.
    Yes, I have complete European maps on Internal memory.
    I assume I'm asking to update all existing maps. There is no option to choose which ones to update only uninstalling items or map to free up space.
  • DougLap
    DougLap Posts: 10,031
    Superuser
    edited December 2019
    Hi @HHGTTG

    The GO5000 only has 8gb of internal memory and if you have the European map on the internal memory that would suggest you have not updated it for a long time as the current version is circa 9.3gb or that you have one of the recently offered European mapzone on the device.

    The European map comes as one map not individual maps for the European countries.

    Have you got another major branded micro SD class 10 card you can try, recommend a Sandisk , Samsung or similar big brand, as some of the more obscure makes have been known to have the odd hiccup.

    Also when you formatted it on the PC did you fully Format it to Fat32.

    Doug
  • HHGTTG
    HHGTTG Registered Users Posts: 49
    Renowned Wayfarer
    I don't think I formatted it externally on a PC but instead used my TomTom's built in formatting facility.
    Earlier I went into Settings/format and tried to re format it, only to be told it is already formatted.
  • HHGTTG
    HHGTTG Registered Users Posts: 49
    Renowned Wayfarer
    Thanks Doug for your help. Am at this moment formatting on my PC and fully formatting. Will have to wait until after Christmas to get another SD card. Or perhaps not as can get one by this weekend apparently from Amazon.
  • HHGTTG
    HHGTTG Registered Users Posts: 49
    Renowned Wayfarer
    Hi YFM.

    Doing what you say tells me I have 63MB free space on internal memory and 15.65GB on my Memory card (An ordinary TDK one - don't know its spec.
  • HHGTTG
    HHGTTG Registered Users Posts: 49
    Renowned Wayfarer
    Thanks ATB YFM. Will try and get my head around all this techno speak.
  • gelly59
    gelly59 Registered Users Posts: 12
    Novice Seeker
    I am losing the plot with this it keeps saying its updating then goes off I get the message 'Keep your device connected The update will resume in a few moments ' but My drive says not connected.


  • gelly59
    gelly59 Registered Users Posts: 12
    Novice Seeker
    can you send me a map so i can get going again every time i try to download one my drive goes off
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