Answers

• VikramK Posts: 11,388 Moderator

  November 2019

  Hi Sharklore
  
  Welcome to the community!
  
  Could you try again to download the map again after clearing the cache?
  
  Make sure you uncheck the box under settings to avoid downloading updates to the hard-drive -
  
  
  
  Regards
  Vikram:)

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• Sharklore Posts: 3 [Apprentice Seeker]

  November 2019

  Thanks for this approach. I reset it still says I have a corrupted map on my device. Each time I delete it from my device it reappears as corrupted. I've done a soft reset and even reinstalled My Connect and it still reappears.

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• Sharklore Posts: 3 [Apprentice Seeker]

  November 2019

  Sharklore wrote: »

  Thanks for this approach. I reset it still says I have a corrupted map on my device. Each time I delete it from my device it reappears as corrupted. I've done a soft reset and even reinstalled My Connect and it still reappears.

  
  @VikramK anymore thoughts?

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• VikramK Posts: 11,388 Moderator

  November 2019

  Hi @Sharklore
  
  I am not sure but did you try to untick the option(Download updates on my computer) as suggested above.
  
  If that's been tried I would advise that you reach out to the customer service for further advise.
  
  Thanks
  Vikram

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• NickKoval Posts: 29 [Master Traveler]

  December 2019 edited December 2019

  Hi!
  a similar problem only with the map of Europe. 6 days and nothing. reset did, 20 times already restarted updates. the card is damaged and all. the device is the same

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