My Go Live 825 has recently stopped receiving live traffic information. — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

My Go Live 825 has recently stopped receiving live traffic information.

BRKBBRKB Posts: 3 [Apprentice Traveler]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Says I need to turn on information sharing, but the location to do this seems to be unavailable. What should I do?

Best Answer

Answers

  • DougLapDougLap Posts: 7,228
    Superuser
    Hi @BRKB

    You should find it in

    Tap Screen
    Tap Settings
    Scroll to
    Tap Me and My Device
    Tap My Information

    Doug
  • DougLapDougLap Posts: 7,228
    Superuser
    Hi

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
  • BRKBBRKB Posts: 3 [Apprentice Traveler]
    Thank you Doug and Vikram. I will give them a call.
  • BRKBBRKB Posts: 3 [Apprentice Traveler]
    Customers Services fixed this for me. But it took 50 mins and two downloads including a new map. However, we're now good to go! Thanks TomTom.
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