TomTom Spark 3 not charging? less than 1 year old — TomTom Community

TomTom Spark 3 not charging? less than 1 year old

bdawgg1229bdawgg1229 Posts: 1 [New Traveler]
My Tom Tom Spark 3 is less than a year old and has suddenly stopped charging. Every time I plug it in it the screen flashes two hands and goes blank again. I'm not sure what I can do to fix.

Comments

  • taffy111678taffy111678 Posts: 1 [Apprentice Seeker]
    Hi i have a similar problem. Had spark 3 over a year. All working good. Recently the charger does not fully charge. Looks like it is fully charged when connected but when you unplug the status shows barley charged. Have tried factory resets updated to latest software and problem still exists. Have emailed Customer support a few times no response. I suspect this is big problem with Sparks and Tomtom wont admit it.
  • tfarabaughtfarabaugh Posts: 16,103 Superusers
    Start with a standard factory reset and if that does not work, try a recovery reset. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To perform a reset on your watch using the recovery mode, follow these steps:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.
    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • tfarabaughtfarabaugh Posts: 16,103 Superusers
    Hi i have a similar problem. Had spark 3 over a year. All working good. Recently the charger does not fully charge. Looks like it is fully charged when connected but when you unplug the status shows barley charged. Have tried factory resets updated to latest software and problem still exists. Have emailed Customer support a few times no response. I suspect this is big problem with Sparks and Tomtom wont admit it.

    Take a direct approach and pick up a phone and call them rather than waiting for someone to get around to answering an email that could sit in a queue forever. Also check that none of the pins on the charger are bent or if there is any corrosion on the contacts. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).
  • sdkorsdkor Posts: 1 [New Traveler]
    Thank you CarlEReid your fix worked!! THis problem has been doing my head in for over a year and factory resets did nothing to solve the problem. But your solution worked like a dream. Can't thank you enough
  • run333run333 Posts: 1 [New Traveler]
    I just found this thread after several frustrating weeks trying to sort out the problem with the battery not charging fully. As sdkor found factory resets made no difference, although my watch does seem to acquire a GPS signal faster. However CarlEReid's solution was perfect, thank you. I simply rubbed the contacts on the watch with an eraser and the battery was charging fully again.
    I thought I would add this to the thread just because I'm sure CarlEReid's answer will help many others with the same issue.
  • StuMontyStuMonty Posts: 1 [New Seeker]
    CarlEReid wrote: »
    I have had my Spark 3 watch almost 2 years and I have this problem every 3 to 4 months. The 1st time I had the problem, my Marine Corps electronics training kicked in. The brass charging contacts on back of watch oxidize, which creates a thin film that prevents clean contact with the charging cable pins. Easy resolution is to take a pencil eraser and rub vigorously across the watch charging contacts. When you see contacts dark color change to expose the gold color contacts, connect charging cable to your watch and plug other end into power outlet. The oxidation process will require performing this contact cleaning with an eraser about every 3 to 4 months. Definition of oxidize http://www.dictionary.com/browse/oxidize

    Top marks CarlEReid, I was dubious but it worked. Saves me replacing my watch for a while now :)
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