GO Professional 6200 not recognized

mariangigabyte
mariangigabyte Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
i'm stack in tomtom logo. all is formated fat32. mydrive connect and tomtom HOME is not recognise my device
how i install software?
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Answers

  • DougLap
    DougLap Posts: 10,034
    Superuser
    edited December 2019
    Hi @mariangigabyte

    https://discussions.tomtom.com/en/discussion/1034265/updating-your-navigation-device-using-wi-fi/p1?new=1

    Your unit does not use TT home but TT Mydrive Connect software which you can get from here if you need it..

    https://uk.support.tomtom.com/app/answers/detail/a_id/12428

    If your Wifi has not got a reasonable download speed, TT recommend 30mb although you will probably get away with a little less, or you have no Wifi then Connect your 6200 to your PC with the cable connecting the device itself, not including the holder. Have Tomtom's My Drive Connect software loaded and running on the PC then you will see a screen suggesting using Wifi. At this point do nothing on the PC but use the Menu Options on the 6200 to download the updates etc.

    If there are any updates you will be advised of them and find thenm in Settings/Updates and New Items. Do each update one at a time and always do any Operating software update first.

    You are only connecting the Unit to the PC if required to give it access to the internet and there is no facility to manage the device from the PC.

    Hope that helps if not let us know what additional advice you need.

    Doug
  • YamFazMan
    YamFazMan Posts: 21,136
     Superuser
    edited December 2019
    Hi
    @mariangigabyte

    The NAV5 (Wi-Fi) devices like you’re Go 520 normally update using Wi-Fi...
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    Note... TomtomHome is for the early NAV2 Devices and is NOT compatible with your latest NAV5 (Wi-Fi) GO Premium

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...
    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

    27bxc59f2s23.png
    ATB YFM

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