I have a VIA260 GPS and have been trying to update my maps for a week now. I'm in NZ

KwirkeeBirds
KwirkeeBirds Registered Users Posts: 6
Master Explorer
in Devices using MyDrive Connect
I keep getting a message server not found or our servers are very busy try again later. Is anyone else in NZ having the same issue or is it just me?
How can I update my GPS maps please?

Answers

  • Lochfrass
    Lochfrass Posts: 18,086
     Superuser
    Sometimes it helps when you log out MyDrive Connect, then reboot the Pc and log in again in MyDrive Connect
  • lampard
    lampard Administrators Posts: 6,008
    Moderator
    Hi @KwirkeeBirds

    It seems that the Network Connection is not stable as the backend shows that the device lost its connection to the internet and was unable to continue to process the update. Can you follow the steps mentioned in the link here and see if it restarts the download for your device?

    Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not altogether. Hope this helps!

    Regards, lampard
  • KwirkeeBirds
    KwirkeeBirds Registered Users Posts: 6
    Master Explorer
    This is the error message I keep getting.
    I have done what is on the link in the message I received from the forum suggestion, but still have the same issue. There was nothing in the download folder to remove.
    I still haven't got any updates to my GPS, not even the standard update that I get each time I connect my GPS to my computer.

  • YamFazMan
    YamFazMan Posts: 21,019
     Superuser
    edited December 2019
    Hi
    @KwirkeeBirds

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller then Reinstall MyDrive Connect....
    Using the Method Here... https://discussions.tomtom.com/en/discussion/comment/1682074/#Comment_1682074

    How good/bad/fast/slow/reliable is your internet connection ???

    ATB YFM

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