Uploading music to my watch — TomTom Community

Uploading music to my watch

I am purchased new spark 3 TOM TOM watch and recently I have factory reset due to quick finish charging, then after I am upload songs in my watch and I also found them in Tom Tom_My sports folder but not listening them. Please help in this matter.


  • PRADEEPKUMAR PRADEEPKUMAR Posts: 8 [Master Explorer]
    incident no.191129001806 is raised and 48 hours past but still no help received from Indian support.
  • lampardlampard Posts: 4,880 Moderator

    Welcome to the Community! I've sent a heads-up to the customer support about this and someone will get in touch with you shortly. In the meanwhile, please have a look at this KB article about uploading music to your Watch: How do I upload the music on the watch?

    Hope this helps!

    Best, lampard
  • PRADEEPKUMAR PRADEEPKUMAR Posts: 8 [Master Explorer]
    Thanks to community members for their help and I have used their ideas but all are wain.
  • PRADEEPKUMAR PRADEEPKUMAR Posts: 8 [Master Explorer]
    I'm unable to upload songs in my SPARK 3 watch watch
  • PRADEEPKUMAR PRADEEPKUMAR Posts: 8 [Master Explorer]
    Still no help no resolution.
  • tfarabaughtfarabaugh Posts: 16,384
    Here are the basics on music on the watch. The Sports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists)[/b]. These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use Sports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. Sports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in Sports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by Sports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".
  • PRADEEPKUMAR PRADEEPKUMAR Posts: 8 [Master Explorer]
    Thanks for replay. I have done all procedures which you mentioned but all are wain. The massage comes "something wrong with your music file"
  • tfarabaughtfarabaugh Posts: 16,384
    Did you go into the watch trough a file explorer window and delete everything in the Music folder? A factory reset will not reset the Music folder.
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