Go 620 wifi stuck with a red cross — TomTom Community

Go 620 wifi stuck with a red cross

I have a go 620 with the red cross. Ive tried the reboot, holding in the power button till the screen with all the info comes up. When I do the 1-2-3 press on the power button I cannot get the cogwheel. It just tries to reset every time.

Ive also tried connecting via the computer to mydrive, it tries to restore it but it's still opening and leaving me with the red cross

Answers

  • VikramKVikramK Posts: 11,476 Moderator
    Hi @stevemunn

    Welcome to the community!

    Have you tried the soft reset- Press and hold the on/off button till you hear the drum sounds?

    The recovery mode should have fixed this but if the soft reset has already been tried, I would suggest that you get in touch with the customer service and report the problem.

    Regards
    Vikram
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