Live Services is not connected — TomTom Community

Live Services is not connected

Rostyslav_MoroziukRostyslav_Moroziuk Posts: 5 [Novice Seeker]
edited November 2019 in TomTom Services

I’ve purchased Traffic service but I can’t use it because of connection status is ’not connected’. I’ve done all instructions from this page but nothing helped me.

I use Carminat Live TomTom device IBxxxxxxxx66

My connected device is iPhone 7, iOS 13.2.3 (Also I tried to connect with iPhone 6, iOS 12.4)

I can use Hands-Free Calling feature (but I don't see who is calling me, I see unknown or '--' or just phone number instead of contact's name)

This is information from Menu Set -> Status and Information


Error message when I select Menu set -> Live Services -> My services

Please, let me know what I did wrong or give my money back.


Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • VikramKVikramK Posts: 12,866 Moderator
    Hi @Rostyslav_Moroziuk

    It could be related to a problem related to the SIM. My advise would you to get in touch with the customer service.

    They can help you with this further.

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