Hour glass just spinning

Kimathon
Kimathon Registered Users Posts: 1
New Seeker
in Built in car navigation
I have just purchased renault clio 1.6 auto (2011) which has a Tomtom Carminat Integrated sat nav and renault card sd with maps of uk and ireland on. The software downloaded from tomtom today has a cross through the tomtom update icon showing on this cards menu index and says it has an error. I’m Using Mac ios computer. Can you please help. Maybe im trying to download something thats not Carminat?
Put card into satnav and hourglass just spins and spins. Please help.

Answers

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    edited July 2020
    Hi @Kimathon

    Welcome to the community!

    I have reactivated a map for your device.

    Just follow the steps - 1-2-3-4 on this article- https://help.tomtom.com/hc/en-gb/articles/360013961519

    The next step would be to install the map which is offered for download in TomTom HOME.

    Regards
    Vikram
  • 4ndyb
    4ndyb Registered Users Posts: 6
    Apprentice Traveler
    hi
    well that link doesnt offer update for my OS (windows 10) and tomtom home recognises device but cant update something that is not there i assume
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    @4ndyb

    Could you try the steps under Windows 8, the process is very much similar?

    Regards
    Vikram
  • 4ndyb
    4ndyb Registered Users Posts: 6
    Apprentice Traveler
    Hi
    There is nothing in my windows home to download the loading bar just keeps going left to right on and on and on
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @4ndyb

    Is the card recognised as a device when you open TomTom HOME?

    If yes, after logging in, do you see the options as below:
    0ymeleyshebc.png

    Regards
    Vikram

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