Phone numbers to contact customer support - new

Niall
Posts: 11,142 
Superuser

Superuser
Due to COVID-19 the phone service has been suspended
Please use the "chat" service instead
Updated 13 July 2019 - Changes in red
Updated 16 Dec 2019 - Changes in green
The official "how to" is here but below are the details :
Argentina
No longer available
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
Belgique
027 007 272
du lundi au vendredi de 09h00 à 17h30
België
027007270
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30
Brasil
A partir de telefone fixo (grátis) 0800-892-1259
A partir de celular (aplica-se as taxas de sua operadora) 1147002436
De Segunda a Sexta: das 6.00 às 12.30. BRT
Para que consiga entrar em contato conosco, aconselhamos que utilize preferencialmente um telefone fixo.
Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 6:00 p.m. EST
Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT
Ceská Republika
Now Chat only
Hodiny pro konverzaci jsou uvedeny dále.
Pondelí - Pátek: 09:00 dop. - 05:30 odp. CEST
Sobota - Nedele: Uzavreno
Aktuální stav je Sobota 13. Cvc 2019 11:16 dop. CEST
Chile
No longer available
China
4006701100
Customer Service Hours: Monday to Friday 09:00-17:00 (holidays will not be served)
Danmark
Now Chat only
Chattimerne er angivet nedenfor.
Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
Lørdag - Søndag: Lukket
Deutschland
+49 89 143 77 0272
Mo - Fr: 09:00 - 17:30
Eesti (Estonia) [in English only]
8000044381
Monday-Friday: 11:00-19:00
España (Spain)
913496508
Lunes-Viernes: 09:00-17:30
France
01 70 36 35 82
du lundi au vendredi de 09h00 à 17h30
Greece
0080044144676
Monday - Friday: 10:30 - 14:30
India
Email only
Indonesia (uses Australian office)
001611300 135 604
Monday-Friday: 9:00 am to 5:30 pm AEST
Email: [email protected]
Ireland
1890 812 008
Monday-Friday: 09:00 am to 5:00 pm
Italia
0245281004
lunedì-venerdì: ore 09:00-17:30 CET
Japan
Email only
Korea
Email only
Latvija [in English only]
800 034 46
Monday-Friday:11:00-19:00
Lietuva (Lithuania) [in English only]
880 03 08 96
Monday-Friday: 10:00-18:00
Luxembourg
+33 1 7036 3582
lundi-vendredi: 10h00-17h30
Magyarország (Hungary)
0036 177 792 27
hétfo-péntek: 09:00-17:00
Malaysia
1800815318
Monday-Friday: 07:30-14:30
Maroc
Maroc: email seulement
México
Email only
Nederland (Holland)
020 850 1022
Maandag t/m vrijdag : 09:00 tot 17:30
New Zealand
+6499055597
Monday-Friday: 11:00-19:30 NZST
Norge (Norway)
Now Chat only
Du finner en oversikt over chattetider nedenfor.
Mandag - Fredag: 09:00 AM - 05:30 PM CEST
Lørdag - Søndag: Lukket
Det er nå Lørdag, Jul 13, 2019 11:45 AM CEST
Österreich (Austria)
08101 02 557
Montag bis Freitags von 09:00 bis 17:30 Uhr
Polska (Poland)
+48 22 30 62 335
Poniedzialek-Piatek: 9.00- 17.00
Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30
Russia
Email only
Schweiz (Switzerland)
08440 000 16
Mo: 09:00 - 17:30
Di - Fr: 09:00 - 16:30
Singapore
1800 622 7266
Monday - Friday: 09:00 - 17:30
South Africa
0800 980670
Monday-Friday: 10:00 to 18:30
Suisse (Switzerland)
0844000091
du lundi au vendredi de 09h00 à 17h30
Suomi (Finland)
Now Chat only
Keskustelutunnit on lueteltu alla.
Maanantai - Perjantai: 10:00 AM - 06:30 PM EEST
Lauantai - Sunnuntai: Suljettu
Sverige (Sweden)
Now Chat only
Chattimmarna visas i nedanstående lista.
Måndag - Fredag: 09:00 AM - 05:30 PM CEST
Lördag - Söndag: Stängt
Türkiye
No longer available
Taiwan
0800-601-000
Monday to Friday 09: 00-17: 00
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
All other countries
+31208501004
Monday-Friday: 9:00 to 17:30 GMT
Information above taken from TomTom's various support sites 13/07/2019
Please use the "chat" service instead
Updated 13 July 2019 - Changes in red
Updated 16 Dec 2019 - Changes in green
The official "how to" is here but below are the details :
Argentina
No longer available
Australia
1300 135 604
Monday-Friday:9:00 am to 5:30 pm AEST
Belgique
027 007 272
du lundi au vendredi de 09h00 à 17h30
België
027007270
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30
Brasil
A partir de telefone fixo (grátis) 0800-892-1259
A partir de celular (aplica-se as taxas de sua operadora) 1147002436
De Segunda a Sexta: das 6.00 às 12.30. BRT
Para que consiga entrar em contato conosco, aconselhamos que utilize preferencialmente um telefone fixo.
Canada (en)
+1 877-757-7137
Monday - Friday: 9:00 a.m. to 6:00 p.m. EST
Canada (fr)
+1 888 301 0690
lundi-vendredi: 06h00-11h30 EDT
Ceská Republika
Now Chat only
Hodiny pro konverzaci jsou uvedeny dále.
Pondelí - Pátek: 09:00 dop. - 05:30 odp. CEST
Sobota - Nedele: Uzavreno
Aktuální stav je Sobota 13. Cvc 2019 11:16 dop. CEST
Chile
No longer available
China
4006701100
Customer Service Hours: Monday to Friday 09:00-17:00 (holidays will not be served)
Danmark
Now Chat only
Chattimerne er angivet nedenfor.
Mandag - Fredag: 09:00 Formiddag - 05:30 Eftermiddag CEST
Lørdag - Søndag: Lukket
Deutschland
+49 89 143 77 0272
Mo - Fr: 09:00 - 17:30
Eesti (Estonia) [in English only]
8000044381
Monday-Friday: 11:00-19:00
España (Spain)
913496508
Lunes-Viernes: 09:00-17:30
France
01 70 36 35 82
du lundi au vendredi de 09h00 à 17h30
Greece
0080044144676
Monday - Friday: 10:30 - 14:30
India
Email only
Indonesia (uses Australian office)
001611300 135 604
Monday-Friday: 9:00 am to 5:30 pm AEST
Email: [email protected]
Ireland
1890 812 008
Monday-Friday: 09:00 am to 5:00 pm
Italia
0245281004
lunedì-venerdì: ore 09:00-17:30 CET
Japan
Email only
Korea
Email only
Latvija [in English only]
800 034 46
Monday-Friday:11:00-19:00
Lietuva (Lithuania) [in English only]
880 03 08 96
Monday-Friday: 10:00-18:00
Luxembourg
+33 1 7036 3582
lundi-vendredi: 10h00-17h30
Magyarország (Hungary)
0036 177 792 27
hétfo-péntek: 09:00-17:00
Malaysia
1800815318
Monday-Friday: 07:30-14:30
Maroc
Maroc: email seulement
México
Email only
Nederland (Holland)
020 850 1022
Maandag t/m vrijdag : 09:00 tot 17:30
New Zealand
+6499055597
Monday-Friday: 11:00-19:30 NZST
Norge (Norway)
Now Chat only
Du finner en oversikt over chattetider nedenfor.
Mandag - Fredag: 09:00 AM - 05:30 PM CEST
Lørdag - Søndag: Lukket
Det er nå Lørdag, Jul 13, 2019 11:45 AM CEST
Österreich (Austria)
08101 02 557
Montag bis Freitags von 09:00 bis 17:30 Uhr
Polska (Poland)
+48 22 30 62 335
Poniedzialek-Piatek: 9.00- 17.00
Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30
Russia
Email only
Schweiz (Switzerland)
08440 000 16
Mo: 09:00 - 17:30
Di - Fr: 09:00 - 16:30
Singapore
1800 622 7266
Monday - Friday: 09:00 - 17:30
South Africa
0800 980670
Monday-Friday: 10:00 to 18:30
Suisse (Switzerland)
0844000091
du lundi au vendredi de 09h00 à 17h30
Suomi (Finland)
Now Chat only
Keskustelutunnit on lueteltu alla.
Maanantai - Perjantai: 10:00 AM - 06:30 PM EEST
Lauantai - Sunnuntai: Suljettu
Sverige (Sweden)
Now Chat only
Chattimmarna visas i nedanstående lista.
Måndag - Fredag: 09:00 AM - 05:30 PM CEST
Lördag - Söndag: Stängt
Türkiye
No longer available
Taiwan
0800-601-000
Monday to Friday 09: 00-17: 00
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
All other countries
+31208501004
Monday-Friday: 9:00 to 17:30 GMT
Information above taken from TomTom's various support sites 13/07/2019
7
Comments
-
Have updated the list with changes in red
Countries that have change numbers -- Deutschland
- España (Spain)
- France
- Italia
- New Zealand
- United Kingdom
Countries with changes hours -- Danmark
- New Zealand
- Polska (Poland)
- Suomi (Finland)
- United States
Countries that are chat only-- Danmark
- Ceská Republika
- Norge (Norway)
- Suomi (Finland)
- Sverige (Sweden)
Countries that are email only-- Japan
- Korea
- México
- Russia
Countries with no help but the forum -- Argentina
- Chile
If anyone has problems with these numbers please send a personal message (PM) to me with the correct information so I can get it changed.4 -
Hi Niall, Thanks for this usefull contact tel.nr..
Jax from Belgium0 -
Need number from UK (United Kingdom)
Please help me ...
0 -
02079 490 134 is good?0
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Yep.0
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1
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Uk number says use chat, chat isnt available......0