TomTom services: Connection error, services temporarily unavailable

JulesK
JulesK Registered Users Posts: 2
Apprentice Seeker
I have a TomTom Go Live 820. For the last two weeks whenever I've tried to connect to live traffic services I get the above connection error. I've reset the TomTom and it's made no difference.

Answers

  • YamFazMan
    YamFazMan Posts: 20,994
     Superuser
    edited October 2019
    Hi
    @JulesK

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM
  • lampard
    lampard Administrators Posts: 6,005
    Moderator
    Hi @JulesK

    The Live services subscription on your GO LIVE 820 (FT) device is expired and hence the error. We have stopped sales of map updates and other services for this model, read more about it here.

    Regards, lampard