Why do we need both MyDrive and MyDrive Connect? — TomTom Community

Why do we need both MyDrive and MyDrive Connect?

FrostbackFrostback Posts: 4 [Apprentice Traveler]
As shown above having multiple sites with similar names is confusing and does not help with fixing problems. Was this done on purpose?

Answers

  • YamFazManYamFazMan Posts: 16,168 Superusers
    Hi
    @Frostback

    Don't forget there's...
    MyDrive on the device
    MyDrive the phone App
    MyDive Connect is for updating your device over USB
    MyDrive Web Route Planner is a Multifunction Route planner & Access to your Tomtom Cloud Account

    ATB YFM
  • FrostbackFrostback Posts: 4 [Apprentice Traveler]
    OK, it worked for a while a couple days ago. Now it does not. I am logged into both My Drive and MyDrive Connect and my TomTom selected. I have the TomTom connect to the computer via USB (no, I am not interested in Wifi or blue tooth). I go to MyDrive on the device, click on "using USB", and am faced with instructions I already know. No log in screen, and no POIs being sent to the device.

    In my opinion there should only be ONE area to log into. Once the device is registered, and you are logged into the website, downloads should be instantaneous. TomTom as a company could do much better. The concept and device are good, execution leaves Much to be desired.
  • FrostbackFrostback Posts: 4 [Apprentice Traveler]
    One more thing, after I click on my device on the MyDrive Connect page, I get this:wbruyk9b1pv5.png


    Does this mean I am connected or was there an error? If there was an issue connecting, the page should say so.

    Thanks YamFazMan for the list of MyDrive applications.
  • FrostbackFrostback Posts: 4 [Apprentice Traveler]
    Alright, I got it to work again...…..it helps if the cord is properly connected to the computer.
  • YamFazManYamFazMan Posts: 16,168 Superusers
    edited October 2019
    Hi
    @Frostback

    Glad to see you're sorted :)

    The NAV5 (Wi-Fi) devices like you’re Go 520 normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM

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