I HAVE ONE TOM TOM GPS MODEL BUT IT SHOWS ANOTHER ONE. — TomTom Community

I HAVE ONE TOM TOM GPS MODEL BUT IT SHOWS ANOTHER ONE.

I Bought a GPS TomTom VIA 1505 M BRASIL with lifetime free maps, but when I connect it on my computer it shows that i have a different model: TomTom Start 25 ( the serial number also directs me to this model,it starts with BL.), but I'm sure that this is the 1505M, I've checked online for picture and YouTube videos and they all match with that one I'm using.
What should I do? My product guarantee is over.
I just want to have access to the lifetime maps for free.
Thank you

Comments

  • NiallNiall Posts: 10,769
    Superuser
    @otavioew

    You have not set the country in your profile, but TomTom has different names for the same device depending where it was bought , the "M" suffix denoting lifetime map subscription
    In Europe :- "BL">Start 25, 4GB + SDHC, MDC NAV3
    In US:- "BL">VIA 1500 / 1505, 4GB + SDHC, MyDrive Connect NAV3
  • John-JayJohn-Jay Posts: 683 [Revered Pioneer]
    Hi, @otavioew ,

    Just adding to @Niall valid post.

    I have a GO520, yet, as listed by "MyDriveConnect" it states it is a "GO Essential" - all very confusing!

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