At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
how does the iPhone IOS version matter with the Live Traffic ? I think there was some issue with the service, i was not able to connect to live traffic as well for past few days, only today the device was connected to TomTom Services.
Same here. Having the latest iOS-version (13.1.2) on my iPhone 6s and since a couple of days, the Traffice Services are not reached anymore, but the connection is very dynamic at the moment because sometimes, it is connecting. I'm using the iPhone as a WiFi-hotspot to connect the TomTom GO 520. Bluetooth is only used for handsfree-calling.
The status on the Tom states that it's connected to the WiFi hotspot, but not to the Traffic Services. I'm listing Internet Radio & podcasts during my travels, therefore the mobile internet connection is good. IMHO, there is something at the TomTom-side not working OK. Using Waze now, but that keeps babbling through my music....
@Frustrated with Tomtom - the latest iOS has changed how it handles Bluetooth connections, which is causing problems with the pairings used by the Go. Have you tried carrying out all of the steps listed here?
I have downloaded all the updates on my satnav. I have updated my iPhone 7 to ios 13.1.2
Connection between my phone & satnav for traffic, messages etc was ropey at best before.
Now, it will not connect for traffic at all.
I’ve deleted the app on my phone & reinstalled it.
I’ve deleted the phone from my satnav & added it back on again.
I’ve deleted the satnav from my Bluetooth list on my phone.
The Bluetooth will connect the phone & satnav for hands free calls & smart phone messages, but not for traffic which is the bit I need for my job.
When this is a fundamental sales aspect for a device, why is its service so bad? And why after all the reported issues on here does it continue to remain so?
When & how can this be fixed?
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
Make sure your My Places and any Poi and route files are on in your account by logging into your account on the My Drive Website. If they are there then they should sync back to the unit after the reset.
Using iPhone 6s with go 620. Latest problem after reset of both phone and Tom Tom advised by Tom Tom is.... using phone hotspot and Bluetooth and MyDrive installed - I have no traffic or MyDrive ( unit says not available- app says device not in range! ) I deleted app and reinstalled but did not sign in, I now have TRAFFIC/MYDRIVE & BLUETOOTH showing connected but wi-fi not!!? All works and phone shows a device connected to hotspot but the 620 still says not. If I then sign into MYDRIVE, I then lose traffic and MyDrive says not connected!! Confused , I am , and going round in circles with support who don’t seem to understand my problem and just keep suggesting resetting everything constantly. So for now it works but not how it should if I follow the rules of connecting.
Comments
Deepanshu
The status on the Tom states that it's connected to the WiFi hotspot, but not to the Traffic Services. I'm listing Internet Radio & podcasts during my travels, therefore the mobile internet connection is good. IMHO, there is something at the TomTom-side not working OK. Using Waze now, but that keeps babbling through my music....
Connection between my phone & satnav for traffic, messages etc was ropey at best before.
Now, it will not connect for traffic at all.
I’ve deleted the app on my phone & reinstalled it.
I’ve deleted the phone from my satnav & added it back on again.
I’ve deleted the satnav from my Bluetooth list on my phone.
The Bluetooth will connect the phone & satnav for hands free calls & smart phone messages, but not for traffic which is the bit I need for my job.
When this is a fundamental sales aspect for a device, why is its service so bad? And why after all the reported issues on here does it continue to remain so?
When & how can this be fixed?
There is another IOS update ie 13.1.3.
Try a Factory Reset and see if that helps.
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
Make sure your My Places and any Poi and route files are on in your account by logging into your account on the My Drive Website. If they are there then they should sync back to the unit after the reset.
Doug
Using iPhone 6s with go 620. Latest problem after reset of both phone and Tom Tom advised by Tom Tom is.... using phone hotspot and Bluetooth and MyDrive installed - I have no traffic or MyDrive ( unit says not available- app says device not in range! ) I deleted app and reinstalled but did not sign in, I now have TRAFFIC/MYDRIVE & BLUETOOTH showing connected but wi-fi not!!? All works and phone shows a device connected to hotspot but the 620 still says not. If I then sign into MYDRIVE, I then lose traffic and MyDrive says not connected!! Confused , I am , and going round in circles with support who don’t seem to understand my problem and just keep suggesting resetting everything constantly. So for now it works but not how it should if I follow the rules of connecting.