Comments

• DougLap Posts: 9,154
  Superuser

  October 2019 edited October 2019

  Hi @Mike_G
  
  I would try a Soft Reset.
  
  If that does not work and all your data, Favourites (My Places) and any Poi and Route files are visible when you log into your Account on the My Drive Website then I would do a factory Reset.
  
  Tap Menu
  Tap Settings
  Tap System
  Tap Reset Device.
  
  You will have to set the unit up again as you did out of the box and then if the data is in your account it should sync back onto the unit.
  
  Hope that helps
  
  Doug

  1
• Mike_G Posts: 2 [Apprentice Traveler]

  October 2019

  Thanks for trying, but I have done soft reset & factory reset. Still no live service, until I connect to Wifi, or set phone to download live updates.

  0
• Lochfrass Posts: 16,718
  Superusers

  October 2019

  HI
  Pleas call support, so that they can sort your account.
  For Phone Numbers look to this Side
  https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
  
  Greetings from Germany

  1