TomTom Home & MacOS X Catalina

DM_Essonne
DM_Essonne Registered Users Posts: 5
Master Explorer
The present version of TomTom Home (2.11.7.575) is 32 bits, not 64. So it don't works with the last Mac OS. Is an upgrade to be done ? When ? Thank you pour your answer.
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Answers

  • VikramK
    VikramK Administrators Posts: 14,325
    Moderator
    Hi DM_Essonne and FransKoomen

    Our team is aware of the problem and we are already working to release a fix.

    I will post back as soon as I have an update to share.

    Regards
    Vikram
  • tom_flry
    tom_flry Registered Users Posts: 1
    New Seeker
    Thanks Vikram, do you have any idea what the ETA might be ? Our yearly trip is coming up (40+ hour drive between US & CAN) and our maps are out of date... Any way to update the maps directly by update the map file on the unit (it does show up as a drive on Catalina) ?
  • jiceman
    jiceman Registered Users Posts: 21
    Master Explorer
    I'm also waiting on the 64 bit update. Thanks!
  • dirk_789
    dirk_789 Registered Users Posts: 2
    Apprentice Traveler
    edited October 2019
    Quiet disappointed in TOMTOM management...
    you should have had a solution ready BEFORE the appearance of Catalina, not working after the facts...
    A company of that size not worthy...sorry...

    And don't tell me you had to wait for it's release... I'm also active in software and you can work on a solution before
  • kris_J1
    kris_J1 Registered Users Posts: 2
    Apprentice Traveler
    dirk_789 wrote: »
    Quiet disappointed in TOMTOM management...
    you should have had a solution ready BEFORE the appearance of Catalina, not working after the facts...
    A company of that size not worthy...sorry...

    And don't tell me you had to wait for it's release... I'm also active in software and you can work on a solution before

    I agree. TOMTOM had time and resources enough to fix the problem before the release of Catalina. Now I can not update my maps any more. Every time I contact the helpdesk they give a standard answer that they are aware of the problem but for the rest we get zero information exactly WHEN TOMTOM Home will be updated to 64 bits or if a brand new application will be released. Please provide us with a clear answer. WHAT and WHEN will TOMTOM do to solve the problem which should have been solved before the release of Catalina.
  • Ste7ios
    Ste7ios Posts: 759
    Superuser
    The transition to 64 bit has been started 3 years ago with macOS High Sierra. There’s no excuse...
  • IanRoberts
    IanRoberts Registered Users Posts: 11
    Legendary Explorer
    edited October 2019
    When will Tom Tom Home be compatible with Mac OS Catalina 10.15?
  • IanRoberts
    IanRoberts Registered Users Posts: 11
    Legendary Explorer
    Tom Tom should be working with Apple to ensure compatibility with Mac OS updates - it is a shocking inditement that TomTom (a tech organisation of some standing) is unprepared and unable to fulfil its responsibilities to its paying customers.
  • IanRoberts
    IanRoberts Registered Users Posts: 11
    Legendary Explorer
    ...also I can't find a way of contacting a helpdesk - just given a runaround with FAQ that don't clarify anything - please let me know.
  • VikramK
    VikramK Administrators Posts: 14,325
    Moderator
    Hi @IanRoberts

    Our developers are aware of this issue and we are looking to release a new version to resolve this bug.

    We expect a fix for this soon.

    Regards
    Vikram :)
  • IanRoberts
    IanRoberts Registered Users Posts: 11
    Legendary Explorer
    Thanks for the reply - in the meantime can you supply a discount code for the next map update?
  • nils_hermansen12
    nils_hermansen12 Registered Users Posts: 0
    New Seeker
    I have recently bought a new Map of Europe, but the TOM TOM Hope app does not work on my MAC computer I am running MAC OS Catalina.
    Heard from others that the reason is my system is running on 64bits and TOM TOM Home is on 32 bits.

    Can anyone confirm this might be the problem? And if "yes" when can I expect TOM TOM Home come up with a 64bit app?
    Thanks
    Nils
  • VikramK
    VikramK Administrators Posts: 14,325
    Moderator
    Hi @nils_hermansen12

    Please see my reply above.

    @IanRoberts

    Unfortunately, we don't provide discount vouchers or codes on a public forum. If your device or account qualities for it you will receive a promotional email.

    Regards
    Vikram
  • mrplush
    mrplush Registered Users Posts: 2
    Apprentice Seeker
    Does anyone know when we will get an update to TOMTOM HOME application for the latest MacOS 10.15 Catalina. The current version 2_11_7_575 is 32bit and Catalina only runs 64bit applications.
  • KiwiDes
    KiwiDes Registered Users Posts: 5
    Master Explorer
    my tom-tom HOME errors with this "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information." after my Mac update to Mac OS Catalina. help please
  • codstomper
    codstomper Registered Users Posts: 1
    New Seeker
    Like many others I had paid for three updates and had only downloaded one of them before the Catalina upgrade. Is there some sort of refund planned? Trying to get any sort of practical help or information on the TomTom site is impossible so what happens now.
  • dirk_789
    dirk_789 Registered Users Posts: 2
    Apprentice Traveler
    zqx1poy1s5u2.png

    Some do it better.....
  • dhn
    dhn Posts: 33,389
     Superuser
    IanRoberts wrote: »
    ...also I can't find a way of contacting a helpdesk - just given a runaround with FAQ that don't clarify anything - please let me know.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • KiwiDes
    KiwiDes Registered Users Posts: 5
    Master Explorer
    This relates to my previous question. Latest Mac OSX update is Catalina. Trying to update Tom-tom home keeps failing with error message stating Tom-tom Home must be updated. Catalina is 64 bit, so loaded apps must be 64 bit too. As I understand it.
    Really hard to find a way to access Tom-tom help, except through this community.

    regards Des
  • Nemra
    Nemra Registered Users Posts: 1
    New Seeker
    I just bought a new TomTom and now I can not really use it, because I can't use the TomTomSoftware and update. My Mac runs on the new software Catalina.
    When will you fix the problem?
    Thank you
  • famritterbb
    famritterbb Registered Users Posts: 12
    Master Traveler
    When will you fix the problem?
    Thank you
  • hpk
    hpk Registered Users Posts: 2
    Apprentice Traveler
    edited October 2019
    Same Question as above:
    When (days? months? years? soon is very unspecific!) will Tom Tom Home be compatible with Mac OS Catalina 10.15?
  • KiwiDes
    KiwiDes Registered Users Posts: 5
    Master Explorer
    Hi all, there is a cool free app go64 which identifies 32bit and 64bit apps on your Mac.
    I only found two 32bit only apps being tom-tom home and Adobe digital editions. Adobe reckon they will update their products to 64 bit too soon. ( love that word) and a helper suggested I revert to an earlier version of MacOS which will be 32bit compatible. Right, revert my OS for the sake of two apps...I don't think so!!! hopefully tom-tom home will be faster to produce a 64bit upgrade. go well all, regardsDes
  • Josbakker
    Josbakker Registered Users Posts: 1
    New Traveler
    Still no news about tomtom home app for mac OS catalina?
    Catalina is nearly 2 weeks out now, and can not update my maps on tomtom rider 2013..
    Any workarounds?