Manufacturing defect is not a guarantee

junglebike
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
I regret that the brand does not take its blame on the bracelets. They have manufacturing defects and so the brand should replace them all. But no, it gives the excuse of the expired warranty and is not ashamed to try to sell new bracelets with the same defect. For me this tomtom is over.


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Hi, @junglebike ,
How long have you had the Watch for??
Regardless of the Warranty Period stated by TomTom I trust that you realise that Portuguese/EU Regulations give you 2 years Warranty?
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/portugal/index_en.htm
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It is not a matter of warranty.
You sold a product with poor production, so you should take over the trade.
Warranty time is an excuse for not taking responsibility.0