"Cannot use this map on this device United Kingdom & Ireland 822" — TomTom Community

"Cannot use this map on this device United Kingdom & Ireland 822"

jamesbookerjamesbooker Posts: 1 [Apprentice Seeker]
Hello,

I just updated the Renault Grand Scenic built-in TomTom from 8.842 to 8.843 using the instructions that came from renault (typed VIN number into TomTom site so no chance I got the wrong version)

Software update through TomTom HOME went fine, but once it was rebooted i get a red screen with the error message that the map can't be used.

Can anyone advise how to repair the map?

Thanks

Answers

  • DougLapDougLap Posts: 3,336 Superuser
    Hi @jamesbooker

    Hopefully @VikramK or @lampard can activate the map for you tomorrow.

    Doug
  • VikramKVikramK Posts: 8,229 TomTom Moderator
    Hi @jamesbooker

    Welcome to the community!

    I am unable to reactivated a map because I don't find a device linked to your account.

    Could you send me the serial number of the device through a PM, please?

    Thanks,
    Vikram
  • Robert_RRobert_R Posts: 2 [New Traveler]
    Hi,

    I have just received the dreaded message about not bein able to use map on this device. Europe-101350.
    Please reactivate my map.

    Thanks,
    Robert R.
  • DougLapDougLap Posts: 3,336 Superuser
    edited October 12
    Hi @Robert_R

    You will have to wait for @VikramK or @lampard to sort this for you on Monday. Look back here then.

    Doug
  • VikramKVikramK Posts: 8,229 TomTom Moderator
    Hi Robert_R

    Welcome to the community!

    I have reactivated the map in the backend. Just remove the existing map first using TomTom HOME and then download a fresh version that gets offered for download.

    Regards
    Vikram
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