Connecting my device to TomTom HOME — TomTom Community

Connecting my device to TomTom HOME

lsrlsr Posts: 7 [Apprentice Seeker]
Hi,

I have my device, I have my online account to download maps, updates etc and I have downloaded tom-tom home onto my computer. The problem is, I cannot seem to connect my device to Tomtom home, it says that when I connect my device via USB, I turn on my device and it asks to connect,i should tap yes. However, this doesn't happen!
I connect my device, it automatically turns on but not ask to connect to the computer and I cannot find another way to do it!

Best Answer

Answers

  • DougLapDougLap Posts: 3,337 Superuser
    Hi @lsr

    Which Via model do you have. It may well use My Drive Connect Software not Tomtom Home which was used on the old models.

    Doug
  • lsrlsr Posts: 7 [Apprentice Seeker]
    VIA53, i thought that, but the website told me tom-tom home when i looked it up using the serial number.
  • DougLapDougLap Posts: 3,337 Superuser
    Hi @lsr

    What are the 2 first letters on the serial number

    Doug
  • lsrlsr Posts: 7 [Apprentice Seeker]
    ZL
  • lsrlsr Posts: 7 [Apprentice Seeker]
    Thank you!
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