can anybody help me? — TomTom Community

can anybody help me?

hello to everyone..I have a problem with my tomtom6000 trucker it does't show me my location and when
i enter in its menu it shows me at GPRS Status DISCONNECTED. what shall I do? I reset de device once so far but it is still showing me DISCONNECTED..if someone has been in this situation and can give me some help I would be grateful..thank you very much


  • lampardlampard Posts: 5,189 Moderator
    edited October 2019
    Hi theodor898,

    Welcome to the Community! The 1 year Traffic subscription on your device has expired last year and due to the inactivity, the SIM card is in the inactive state. I've now reset the status some changes to activate the SIM card.

    My advise is to first purchase the subscription here and then only follow the steps below to apply these changes which I made:

    Factory reset and then soft reset the device.

    Please note that it can take a maximum of 48 hours for the services to work again. Let us know how it goes!

    Cheers, lampard
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