Installation failure/lack of support — TomTom Community

Map purchase & installation

Installation failure/lack of support

Art9769Art9769 Posts: 1 [Novice Seeker]
in Map purchase & installation
After purchasing the maps update the system has failed several times to update and it is impossible to get personal assistance from TomTom. Really frustrating!
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Answers

  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi @Art9769

    Look at this video and FAQ, it could maybe help you.
    https://uk.support.tomtom.com/app/answers/detail/a_id/16693/

    If the map appears corrupted, deleted it, repair does not work often...

    For more help you can contact Tomtom customer support directly from Monday morning:
    United States
    877-757-7137
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

    Regards.
  • sassyspivsassyspiv Posts: 4 [Apprentice Traveler]
    So if my device is connected and I click on My Content then My Maps, it shows that my new Canada map is there and it says it's installed to my device. But when I look for Canada on my device, it's not there. Hope that clarifies.
  • dhndhn Posts: 33,367
    Superusers
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. Then see if you can choose the Canada map.
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