Unable to update devices - 'Servers are busy' — TomTom Community

Unable to update devices - 'Servers are busy'

payitpayit Posts: 5 [Apprentice Traveler]
edited September 9 in Map installation
It has been MANY weeks since I have been able to update ANY of the multiple devices I manage. Yesterday I got an email that 'New maps are available! Install now!' And...... I STILL cannot do so. 'Servers busy, try again...servers busy, try again'....Has anyone got ANY idea when this issue might be resolved????

Answers

  • payitpayit Posts: 5 [Apprentice Traveler]
    Tried that. No joy. Using a Mac running Mojave. Same thing when I tried it on a PC
  • DougLapDougLap Posts: 3,439 Superuser
    Hi @payit

    Try completely delete My Drive Connect from your Mac and then after turning it Off then ON Install a new copy from the Tomtom website.

    Doug
  • payitpayit Posts: 5 [Apprentice Traveler]
    No joy. Same result.
  • payitpayit Posts: 5 [Apprentice Traveler]
    STILL cannot update. Come on Tom Tom!!! What's up with this??!! It has been MONTHS!!!!!
  • payitpayit Posts: 5 [Apprentice Traveler]
    7kj9rzf4zezp.png
  • LochfrassLochfrass Posts: 9,925 Superuser
    i think you must call Support.
    For Phonenumbers you can look here: https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

    maybe they link your device to the servers again
Sign In or Register to comment.

Who's Online22

DougLap
DougLap
Edmol
Edmol
giova78
giova78
mulgk
mulgk
ploum115
ploum115
sirkarl
sirkarl
veroallard
veroallard
+15 Guests