Smart media connect wont recognize SD card — TomTom Community

Smart media connect wont recognize SD card

Daviek1985Daviek1985 Posts: 3 [Apprentice Seeker]
edited September 24 in Built in car navigation
Hi. As above when I plug my sd card into the computer it is recognised but no files are present and when connecting to smart media connect the system doesn't recognise that the sd card is present so I have no maps and no way of getting past the the add device screen. HELP

Answers

  • VikramKVikramK Posts: 8,380 TomTom Moderator
    Hi @Daviek1985

    Welcome to the community!

    Any chance that the card may have been formatted by mistake.

    There have to be some files present on the card when you open it in the file explorer.

    What does the storage memory for the card say?

    Regards
    Vikram
  • Daviek1985Daviek1985 Posts: 3 [Apprentice Seeker]
    Yes it is a very real possibility. Some of the steps after it stopped working was to try formatting it
  • Daviek1985Daviek1985 Posts: 3 [Apprentice Seeker]
    Is there any way to reinstate the sd card?
  • VikramKVikramK Posts: 8,380 TomTom Moderator
    Hi @Daviek1985

    Re-initialisation of memory cards does not apply for the Smart Media Built in devices.

    It's not recommended to format the memory card which came with the device. At this point I would advise that you get in touch with the car dealer to sort this out.

    Thank you, Vikram
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