My device - GO 6100 - is failing to charge when connected to car using standard mount and cable. — TomTom Community

My device - GO 6100 - is failing to charge when connected to car using standard mount and cable.

The deice does charge when plugged into the house mains but charge leaks over a period of time when not on charge. Is it likley to be a bteerry problem or does the mount need replaceing please?
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  • amooney6amooney6 Posts: 6 [Apprentice Traveler]
    Apologies for typing errors! Should be battery and replacing of course!
  • DougLapDougLap Posts: 7,258
    Superuser
    Hi @amooney6

    Have you checked whether the unit charges okay if you connect the cable directly to it as that will determine if the problem is the mount.

    Doug
  • amooney6amooney6 Posts: 6 [Apprentice Traveler]
    I did try through the USB connection but I understand that this does not provide enough power to run the device. I did try attaching it to a power pack and that failed also.

    Tony
  • DougLapDougLap Posts: 7,258
    Superuser
    Hi @amooney6

    Sorry if I did not make myself clear. I meant remove the cable from the Mount and attach it directly to the unit when you are charging it in the car via the supplied Car charger in the Cigarette socket to see if it charges okay that way..

    Mounts have been known to fail and so trying that will determine whether the unit will change okay when not on the mount.

    Doug
  • amooney6amooney6 Posts: 6 [Apprentice Traveler]
    Hi Doug

    Sorry, I was not as clear as I should be. Yes I did try that and it still failed. I think this answers the question for me - it must be the battery. Many thanks for taking the trouble to respond.

    Best wishes

    Tony
  • amooney6amooney6 Posts: 6 [Apprentice Traveler]
    Hi Doug

    I have seen the video and I don't feel capable of doing that. I have found a company on line at https://www.tomtomrepairteam.co.uk/sat-nav-repairs/tomtom-repairs/battery-replacements/battery-replacement-service-tomtom-go-6100.html
    That replaces batteries so I may try them. If anyone has had any dealings with them (SatNav Specialist Ltd.) I should appreciate views.

    Thanks

    Tony
  • DougLapDougLap Posts: 7,258
    Superuser
    Hi @amooney6

    All the best. I have no knowledge of them.

    Doug
  • amooney6amooney6 Posts: 6 [Apprentice Traveler]
    Hi Doug

    Many thanks for your help.

    Bye

    Tony
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