New TomTom Go Basic Thinks I'm in a Different Time Zone?

Grannysan · September 2019

Just bought a new TomTom Go Basic and it calculates all the driving times majorly wrongly & has a plus sign next to the journey time displayed. The online manual says this is due to the fact that we are in a different time zone to our destination.

Since all the routes we've entered are within the UK, this is obviously garbage. And there's nothing in the manual to suggest why it's doing this, or any info on how to fix it.

Anyone else had this problem and know if there's a way to reset this? Am I missing something?

Otherwise, it's going back to the shop with a few sharp words from a very dissatisfied customer....

Hope someone can help -

Thanks

YamFazMan · September 2019

Hi
@Grannysan

Have you obtained a GPS Satellite lock ???
If your device is showing a small Satellite Dish at the top of the Traffic Bar your device has not synced with the GPS Satellites and their Clocks

Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and Clears the on-board Memory Working Space....

RESETTING YOUR NAVIGATION DEVICE
https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles......

If possible, for the for the First Satellite fix, go outside with a clear view of the Sky
See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

ATB YFM

New TomTom Go Basic Thinks I'm in a Different Time Zone?

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