POI still pending after 10 days — TomTom Community

POI still pending after 10 days

gc1967gc1967 Posts: 5 [Apprentice Traveler]
Hello everybody I am new so please be gentle. I added my business to POI 10 days ago but it still is showing as pending.

Best Answer

  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Accepted Answer
    This has now been picked up by the team.

    Thanks
    Vikram :)

Answers

  • gc1967gc1967 Posts: 5 [Apprentice Traveler]
    The id for the POI I would like added please is 22261261-0af6-4512-8da2-85605af312b3
    Many thanks everybody
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @gc1967

    Welcome to the community!

    I have sent a heads up to the team about it.

    Thanks
    Vikram :)
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Accepted Answer
    This has now been picked up by the team.

    Thanks
    Vikram :)
  • gc1967gc1967 Posts: 5 [Apprentice Traveler]
    VikramK wrote: »
    This has now been picked up by the team.

    Thanks
    Vikram :)

    I have just checked and it says accepted, but on the map it still showing in oranges where as all the other poi are grey, I tried to update it and when I click on it nothing happens, if I type the name of the poi in the search bar it isnt found.
    Many thanks for all your help
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @gc1967

    Are you referring to the maps on the device or MyDrive web?

    Regards
    Vikram
  • gc1967gc1967 Posts: 5 [Apprentice Traveler]
    VikramK wrote: »
    Hi @gc1967

    Are you referring to the maps on the device or MyDrive web?

    Regards
    Vikram

    Hello no I am referring to mapshare on my tomtom account, when I look at my poi I have added it says accepted and shows in orange and I try to update poi but cant, but all the other poi around me are coloured grey and I can update them.
    Many thanks for all your help
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi Gc1967

    It will take some time for the accepted report to give you an option to update it.

    Any specific reason you want to update it immediately after it has been accepted?

    Regards
    Vikram
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