conection mydrive

joelm Registered Users Posts: 1
New Seeker
im registered and sign and the equipment connected to pc
the site recognize my tomtom and inform that i have e atualizations pendind however it gives the information that equipment is not conected to pc and dont allowd to make the atualizations
help me please


  • VikramK
    VikramK Administrators Posts: 14,540
    Hi @joelm

    Welcome to the community!

    I am not sure about what exactly you mean by 'atualizations' but I find the device is linked to your TomTom account.

    If the problem is with getting the device recognized on your computer and MyDrive Connect then I would suggest that you try the troubleshooting steps suggested on this video-