Why can I not access Traffic?
Steve Rawcliffe
Registered Users Posts: 13 
Master Explorer
Master Explorer
Renewed my Traffic subscription this morning. The PayPal payment went through, but when I connect my Trucker 6000 to my PC and log in to MyDrive Connect, this service still isn't shown as being available for installation.
The connection is clearly working, as MyPlaces and MyRoutes are synchronizing via USB.
Why would that be?
The connection is clearly working, as MyPlaces and MyRoutes are synchronizing via USB.
Why would that be?
0
Answers
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Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
Then see if the service is available.1 -
Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
Then see if the service is available.
Hi dhn,
Thanks for the suggestion, but I had already carried out not only several drum resets but also a complete factory reset. Just to be sure, I did try another drum reset, but it didn't help.
Whatever I do, the device shows "GPRS Status: Disconnected"
In Settings>About, I'm seeing:
GPRS Status
Disconnected
(20801,0,0,0,10,1)
Anyone know what the numbers in brackets mean?
FWIW this device has neither Bluetooth nor WiFi -- its only connectivity is via USB or GPRS.0 -
Hi @Steve Rawcliffe
Contact customer support and askthem to check your account settings and the Sim.
Don't answer the questions but wait for an agent to answer.
France
01 70 36 35 82
du lundi au vendredi de 09h00 à 17h30
Doug2 -
Hi Doug,
Yes, I think that's what I'm going to have to do. There's a long thread on the French-speaking forum about precisely this problem, and in about 2/3 of cases they reinitialized the SIM (or got the phone provider to sort things on their side) and in about 1/3 of cases the SIM had to be replaced. And since you can't replace the SIM without opening the case (which would invalidate the guarantee) that means sending the whole device back.
I think in every case where someone's device was displaying the same code as mine, the SIM had to be replaced :-( A total pain, as I'm leaving for a six-day journey on Tuesday, so can't be without the device.
Regards,
Steve1 -
Steve Rawcliffe wrote: »Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
Then see if the service is available.
Hi dhn,
Thanks for the suggestion, but I had already carried out not only several drum resets but also a complete factory reset. Just to be sure, I did try another drum reset, but it didn't help.
Whatever I do, the device shows "GPRS Status: Disconnected"
In Settings>About, I'm seeing:
GPRS Status
Disconnected
(20801,0,0,0,10,1)
Anyone know what the numbers in brackets mean?
FWIW this device has neither Bluetooth nor WiFi -- its only connectivity is via USB or GPRS.
Partial answer to my own question about what the numbers mean ... I've now discovered that 20801 identifies the network operator, in this instance Orange France. But I'd still like to know what the 0,0,0,10,1 signifies.0 -
Hi Steve,
You're correct, first part of the error code is MCCMNC and the last two (10,1) represents CME Error. In this case, device is unable to communicate with the SIM Card integrated in the device even though it's installed correctly and needs to be replaced.
Regards, lampard
1
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