Answers

• dhn Posts: 33,331
  Superusers

  September 2019

  Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  
  Then see if the service is available.

  1
• Steve Rawcliffe Posts: 13 [Master Explorer]

  September 2019

  dhn wrote: »

  Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  
  Then see if the service is available.

  
  Hi dhn,
  
  Thanks for the suggestion, but I had already carried out not only several drum resets but also a complete factory reset. Just to be sure, I did try another drum reset, but it didn't help.
  
  Whatever I do, the device shows "GPRS Status: Disconnected"
  
  In Settings>About, I'm seeing:
  
  GPRS Status
  Disconnected
  (20801,0,0,0,10,1)
  
  Anyone know what the numbers in brackets mean?
  
  FWIW this device has neither Bluetooth nor WiFi -- its only connectivity is via USB or GPRS.

  0
• DougLap Posts: 7,167
  Superuser

  September 2019

  Hi @Steve Rawcliffe
  
  Contact customer support and askthem to check your account settings and the Sim.
  
  Don't answer the questions but wait for an agent to answer.
  
  France
  01 70 36 35 82
  du lundi au vendredi de 09h00 à 17h30
  
  Doug

  2
• Steve Rawcliffe Posts: 13 [Master Explorer]

  September 2019

  Hi Doug,
  
  Yes, I think that's what I'm going to have to do. There's a long thread on the French-speaking forum about precisely this problem, and in about 2/3 of cases they reinitialized the SIM (or got the phone provider to sort things on their side) and in about 1/3 of cases the SIM had to be replaced. And since you can't replace the SIM without opening the case (which would invalidate the guarantee) that means sending the whole device back.
  
  I think in every case where someone's device was displaying the same code as mine, the SIM had to be replaced :-( A total pain, as I'm leaving for a six-day journey on Tuesday, so can't be without the device.
  
  Regards,
  
  Steve

  1
• Steve Rawcliffe Posts: 13 [Master Explorer]

  September 2019

  Steve Rawcliffe wrote: »

  dhn wrote: »

  Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  
  Then see if the service is available.

  
  Hi dhn,
  
  Thanks for the suggestion, but I had already carried out not only several drum resets but also a complete factory reset. Just to be sure, I did try another drum reset, but it didn't help.
  
  Whatever I do, the device shows "GPRS Status: Disconnected"
  
  In Settings>About, I'm seeing:
  
  GPRS Status
  Disconnected
  (20801,0,0,0,10,1)
  
  Anyone know what the numbers in brackets mean?
  
  FWIW this device has neither Bluetooth nor WiFi -- its only connectivity is via USB or GPRS.

  
  Partial answer to my own question about what the numbers mean ... I've now discovered that 20801 identifies the network operator, in this instance Orange France. But I'd still like to know what the 0,0,0,10,1 signifies.

  0
• lampard Posts: 5,140 Moderator

  September 2019

  Hi Steve,
  
  You're correct, first part of the error code is MCCMNC and the last two (10,1) represents CME Error. In this case, device is unable to communicate with the SIM Card integrated in the device even though it's installed correctly and needs to be replaced.
  
  Regards, lampard
  
  

  1