Installation failure/lack of support

Art9769 Registered Users Posts: 1
Novice Seeker
After purchasing the maps update the system has failed several times to update and it is impossible to get personal assistance from TomTom. Really frustrating!


  • LAURE123
    LAURE123 Posts: 1,632
    Hi @Art9769

    Look at this video and FAQ, it could maybe help you.

    If the map appears corrupted, deleted it, repair does not work often...

    For more help you can contact Tomtom customer support directly from Monday morning:
    United States
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

  • sassyspiv
    sassyspiv Registered Users Posts: 4
    Apprentice Traveler
    So if my device is connected and I click on My Content then My Maps, it shows that my new Canada map is there and it says it's installed to my device. But when I look for Canada on my device, it's not there. Hope that clarifies.
  • dhn
    dhn Posts: 33,391
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. Then see if you can choose the Canada map.