How do I get map updates onto my device?
debthedyer
Posts: 2 [Apprentice Traveler]
I am trying to update with my drive, I am told that there isn't enough space on my device, so I try to delete stuff - doesn't give enough space, I try to get rid of the buildings - doesn't work. What am I supposed to do? Why do I not have the choice of only buildings in the UK? That would be smaller, but not an option.
I would like to talk to someone at Tomtom, no phone number to be found. I don't like having to use this sort of service I like people who can explain things,
Very Very frustrating!
Deb
I would like to talk to someone at Tomtom, no phone number to be found. I don't like having to use this sort of service I like people who can explain things,
Very Very frustrating!
Deb
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Best Answer
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Lochfrass
Posts: 14,493 
SuperusersHi
You can call support:
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
https://uk.support.tomtom.com/app/contact/locale/en_GB5
Answers
Superusers
You can call support:
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
https://uk.support.tomtom.com/app/contact/locale/en_GB
Superusers
@debthedyer
Do you know the full Model Name ???
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The latest NAV4 Full Europe Map size is now 8.465GB... Also the fact that the MapZones have now also exceed the 8GB of the NAV4 on-board Memory... This is an unfortunate, but real Catch22 situation....
Install a 16GB or 32GB Class 10 Micro SDHC Memory Card....
The Memory Card can only contain Maps or be used to transfer Planned .ITN or .GPX Routes
The Map cannot be split across the on-board Memory and a Micro SDHC Card... For the new larger Maps maps you need to install a Branded Class 10 Micro SDHC memory card
The latest Full Europe Map is 8.465GB so a 8GB Memory Card is useless, a 16GB or 32GB is required (32GB is the Max size Class 10 Micro SDHC Card for a Tomtom device)
Catch22 situation No Maps Found Error....
Tomtom are allocating a small map to install on the on-board Memory of the NAV4 devices, to give access to the Micro SDHC Card Format Option
The advantage of the small Map would be plenty of working space on the device (400 MB is considered the minimum Free Space the more Free Space the faster the device will operate)...
The smaller map will also act as a 'Keeper' This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running
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If you wish to just stick with using the internal memory Instead of using a Micro USB Card
Tomtom have released the Europe map in different Map Cuts (Map zones)... Will any of these new Maps suit your travel requirements ???
More information Here... https://discussions.tomtom.com/en/discussion/comment/1660206/#Comment_1660206
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If Required maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map Say the UK&ROI Map to your Account
ATB YFM
Thanks for your help.