Answers

• Wasbeer67 Posts: 6 [Master Explorer]

  March 16 edited March 17

  This week I had contact with TOMTOM help desk. problem has been known since the beginning of March. They don't know when problem is solved. You should try again or it works, the advice was. That this is still possible at this time. I had given the tip to report a problem on site and to report when it would be resolved. This is technically not possible. I am curious who first discovers when it works again. Also indicated that many users have to contend with. We had to wait patiently #nice we can not make it.

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• Arni69 Posts: 37 [Prominent Wayfarer]

  March 16

  TomTom says: Only a few are affected. I believe there are all NB1-users.

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• bengunn Posts: 2 [Apprentice Traveler]

  March 16

  I have exactly the same problem with updating the map on my Mazda NB1. I am extremely annoyed as I have just renewed my amp subscription.
  
  How can I report this to TomTom? There used to be a fault reporting system but it does not seem to exist now.

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• frank888 Posts: 13 [Master Explorer]

  March 16

  The first one to mention this problem was in july 2018 on the German language forum
  https://discussions.tomtom.com/de/discussion/1105519/mazda-nb1-problem-beim-aktualisieren-der-sd-card-mit-neuen-europa-karten
  so it is no new.

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• bengunn Posts: 2 [Apprentice Traveler]

  March 17

  So, is there a way of contacting TomTom Techincal Support?

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• frank888 Posts: 13 [Master Explorer]

  March 18

  TomTom Support Team
  
  But do not expect a solution.

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• frank888 Posts: 13 [Master Explorer]

  March 18

  "TomTom Support Team "seems to blend out the email, second try

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• frank888 Posts: 13 [Master Explorer]

  March 18

  tomtom_nl at mailgb.custhelp.com
  another try without the @ symbol and a whitespace in front and after the @

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• VikramK Posts: 8,380 TomTom Moderator

  March 19

  Hello Everyone
  
  A fix for this has been deployed. Could you try installing the map again and let me know if it works?
  
  Thanks
  Vikram

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• woskam Posts: 6 [Master Explorer]

  March 19

  Problem solved.

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• Sanyesz Posts: 2 [New Traveler]

  March 19

  I just tried the update. Successful, it works. Thanks.

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• Wasbeer67 Posts: 6 [Master Explorer]

  March 22 edited March 25

  Here the update has now also gone well

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• toolmaker Posts: 4 [Apprentice Traveler]

  March 24

  Problem solved after updatet to latest TomTom Home.

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• LostMomentum Posts: 1 [New Seeker]

  September 15

  Wrong Toolmaker.
  
  I had to do the update have have cleaned everything possible and the map file JJntd will not load. It hangs.
  
  So its another fail for Tom Tom. Australia maps and Mazda NB1 system.

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